ROLE SUMMARY
The Senior Director, CMO, Business Operations will lead comprehensive business support to the Chief Marketing Officer (CMO), working to maximize the performance and impact of the business on a global scale and liaise with the CMO’s partners to ensure ongoing alignment and strong partnership. This role will anticipate, identify, understand, engage in, and support effective prioritization of issues and opportunities across the business and ensure resolution and implementation in a timely and effective manner. As a member of the CMO LT, the DBO will provide operational support to enhance organizational efficiency, goal clarity and alignment of activities between the CMO and key internal and external stakeholders.
ROLE RESPONSIBILITIES
Develop partnerships with key colleagues in other functional areas (ex: Commercial Units, PHI, CMedAO, Digital) ensuring ongoing alignment of goals and strategies and increased consistency and efficiencies in processes and systems, where needed
Lead strategic direction including business performance and financial management for highly complex activities within the organization.
Be a leader in operational efficiency and simplicity by ensuring fit for purpose business processes. Examples include but are not limited to operations of the office of the CMO, the annual Op Plan, Strategic planning, and market/site visits
Accountable for the efficient governance of key meetings and communication owned by the CMOs office. This includes fit for purpose attendance, decision-oriented agendas, capture, tracking and follow up of action items and working with the appropriate colleague(s) to ensure seamless planning and logistics.
Help address and coordinate resolution of requests from various Pfizer stakeholders, e.g., ELT, Biopharma LT members, Board members, etc.
Partner cross-functionally with enabling internal functions and networks, while also partnering externally, as needed, to deliver insights and initiatives.
Drive the delivery of monthly Board Reports, quarterly ELT reports, quarterly Earnings Reports and adhoc Investors Relations requests through proactive gathering of information, ensuring quality and timely submissions
Act as a key enabler in building a strong culture and driving the CMOs agenda, Pfizer’s purpose and values through partnerships with Communications, PX and others ensuring optimal understanding and uptake across the organization. This includes activities such as an annual communications plan, Huddles, blogs, recognition, survey action planning, etc.
Be an accelerator by ensuring alignment within the business and Biopharma, participating on or leading special projects, leveraging an extensive network to seek out and apply learnings for greater efficiency or faster impact and ensuring effective use of resources by maximizing the use of matrixed and enabling function teams.
Enhance the effectiveness of the CMO by proactively taking on work and adding value in ways such as preparation and review of presentations, briefing documents, speaker prep, triaging and responding to questions and requests, organizing and prioritizing materials for review, etc.
Provide strategic and operations support to the CMO for Enterprise initiatives (Bold Moves, partnerships with external customers)
Represent the CMO as needed in meetings with others in the organization
QUALIFICATIONS
Bachelor's degree required. Advanced degree preferred
Minimum 12 years experience; w/a minimum of 5 years of inline marketing experience strongly preferred
Broad knowledge of the pharmaceutical industry and healthcare environment; experience in commercial and payer roles is an advantage
Familiarity with leading the strategic and operating planning processes
Exceptional interpersonal skills and mastery of working in a matrix environment
Must be able to both drive strategy and execute with speed and high quality
Ability to bring clarity to ambiguity and create concrete and actionable plans
Demonstrated strong…