Requisition ID # 175673
Job Category: Compliance / Risk / Quality Assurance
Job Level: Director/Chief
Business Unit: Gen Counsel, Ethics, Risk & Compliance
Work Type: Hybrid
Job Location: Oakland
Position Summary
The Director of Enterprise Quality & Assurance will establish and lead the Enterprise Quality Management function under the Enterprise Risk & Compliance organization, providing an enterprise-wide framework to strengthen quality, promote consistent execution, and drive continuous improvement to PG&E’s Layers of Defense framework. Accountable for applying risk-informed assurance activities to increase confidence that operational processes and controls are effective and deliver intended safety, quality, compliance, and business outcomes. Plans, organizes, and directs assurance and quality management activities, leading staff and partnering with functional area coworkers to support PG&E’s collective success.
Reporting Relationship
This position reports to the Senior Director, Enterprise Assurance and will lead a team of 4 quality assurance professionals, both full-time employees and contractors. The Director will build the team as needed.
Job Responsibilities
Defines enterprise-wide governance, standards, and performance measures to promote consistent execution, strengthen quality, and drive continuous improvement in partnership with functional leaders.
Leads risk-informed assurance activities to increase confidence in operational process performance and risk management, with an initial focus on the Power Generation line of business.
The Director will partner with asset, process, and risk owners to assess mitigation effectiveness and support executive-level communications.
Applies a standardized, end-to-end work system framework to increase confidence in the performance of operational processes and controls that are designed and operating to manage risk and deliver intended safety, quality, compliance, and business outcomes.
Serving as a trusted partner, leads assurance activities for PG&E’s operational processes and risks, including risk-related commitments, mitigation plans, and the use of risk models to inform work planning and operational decisions
Partners with Internal Audit, Compliance, and Functional Area partners to strengthen PG&E’s Layers of Defense activities.
Leads cross-functional teams to advance quality and process improvements, partnering with operational owners to implement corrective actions and applying follow-up assurance to assess their effectiveness
Provides expert insight on operational risk, process performance, and quality management, translating assurance results into actionable recommendations for leaders and process owners.
Produces reports and presentations that effectively communicate assurance findings, operational risk positions, quality trends, and improvement priorities, leveraging appropriate Lean tools and existing governance processes to support enhancing PG&E’s layers of defense framework.
Leadership Qualities
PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.
Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategies.
Operating effectively, even when things are not certain or the way forward is not clear.
A Leader in the Community and Industry
Effectively building formal and informal relationship networks inside and outside the organization.
Anticipating and balancing the needs of multiple stakeholders.
Demonstrates Safety Leadership
A safety champion in words and deeds with respect to both employee and public safety.
Maintaining an environment of open dialog and free of retaliation.
Influences and Inspires
Using various- communications that convey a clear understanding of the needs of different audiences.
Maneuvering comfortably through complex policy, process, and people-related dynamics.
Optimizes Team Performance
Building strong-identity teams that apply…