Requisition ID # 175682
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Technology & Security
Work Type: Hybrid
Job Location: Oakland
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
Provides senior-level operational support and technical leadership for enterprise hybrid cloud operations, public cloud operations and virtualization, with a focus on Azure Local, AWS public cloud operations, Windows 365 Cloud PC, VMware, and Citrix VDI.
Responsible for maintaining the availability, reliability, performance, security, and operational health of business-critical infrastructure services. Monitors service health, capacity, utilization, incidents, vulnerabilities, patching, lifecycle status, and operational risks to ensure services meet established business, cybersecurity, and compliance requirements.
Provides technical oversight and direction to Managed Service Provider (MSO) teams responsible for day-to-day infrastructure operations. Monitors service delivery against established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), operational standards, and contractual commitments, ensuring performance gaps are identified, escalated, and remediated.
Serves as a senior escalation point for complex and high-impact operational incidents, coordinates cross-functional troubleshooting and service restoration, and ensures root cause and permanent corrective actions are completed. Develops and improves operational procedures, automation, monitoring, and service management practices to increase reliability and reduce operational risk.
This position is hybrid, working from your remote office Oakland, CA approximately 1 day per week, or more, based on business needs or company requirements.
Compensation
PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Bay Area Min: $129,000.00
Bay Area Mid: $168,000.00
Bay Area Max: $207,000.00
Job Responsibilities
Serves as the technical and operational expert for Azure Local, AWS public cloud, Windows 365 Cloud PC, VMware, and Citrix VDI environments.
Maintains the availability, reliability, performance, security, and operational health of enterprise hybrid cloud, public cloud, virtualization services.
Provides operational oversight of Managed Service Provider teams, ensuring services are delivered in accordance with defined responsibilities, operational procedures, support models, and contractual commitments.
Monitors and manage SLA and KPI performance, including service availability, incident response and resolution, request fulfillment, patching, vulnerability remediation, change success, problem management, and operational backlog.
Conducts regular service reviews with Managed Service Providers to evaluate performance, identify service gaps and recurring issues, establish corrective actions, and track commitments through completion.
Holds service providers accountable for timely incident resolution, effective escalation, accurate documentation, root-cause analysis, and completion of corrective and preventive actions.
Provides operational support and technical oversight for Azure Local, including platform health, capacity, performance, monitoring, patching, lifecycle management, resiliency, and incident resolution.
Provides operational support and oversight for AWS public…