Human Resources Operations Manager
Location: Chelsea, New York City, NY
Job Type: Full-Time | On-Site (5 Days per Week)
Job Reports To: Vice President, Talent Management
Salary Range: $110,000-$140,000 DOE plus excellent benefits package
About Jaan Health/Phamily:
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:
The HR Operations Manager will own and scale the systems, processes, programs, and data infrastructure that power our People function. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting to offboarding. This is a highly hands-on role for an HR Operations leader who is equally comfortable running payroll, managing benefits, implementing HR technology, auditing complex data, and turning workforce data into actionable business insights.
This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management.
Key Responsibilities:
Own and execute end-to-end HR operations across the employee lifecycle, including onboarding, payroll, benefits, compensation, performance management, learning and development, and offboarding.
Manage full-cycle payroll for salaried and hourly employees, including timecards, payroll changes, deductions, audits, reconciliations, and issue resolution to ensure accurate and timely payroll.
Own administration and continuous improvement of employee benefits, 401(k), equity, lifestyle perks, and other total rewards programs.
Lead annual open enrollment and benefits initiatives, including vendor management, employee communications, system configuration, audits, and identifying creative ways to enhance benefit offerings.
Lead the end-to-end selection and implementation of a new HRIS and payroll vendor, from requirements gathering and vendor selection through configuration, integrations, data migration, auditing, testing, launch, go-live, and optimization.
Own and optimize the People team's HR technology ecosystem, including HRIS/payroll, Lattice, EasyLlama, Notion, and other HR tools and systems.
Develop, streamline, and automate scalable HR processes, workflows, methodologies, templates, and toolkits that improve operational efficiency and the employee experience.
Build and maintain dashboards and reporting across headcount, turnover, hiring, compensation, payroll, benefits, performance, compliance, and workforce planning. Identify business insights, risks, and opportunities and provide actionable recommendations to senior leadership.
Lead cross-functional HR projects from planning through execution, establishing clear milestones, ownership, timelines, documentation, and measurable outcomes.
Serve as a trusted point of contact for employees and managers, providing timely HR support, guidance on policies and…