Make a Meaningful Impact
Ascensia Diabetes Care is a global company entirely dedicated to improving the health and lives of people with diabetes. Our world-renowned CONTOUR™ portfolio of blood glucose monitoring systems combines advanced technology with user-friendly functionality to help people manage their condition.
We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.
Title: Senior Team Lead, Customer Order Services & Master Data Management EU
Location: Warsaw
Work Arrangement: Hybrid – 2x week office presence required
Employment Type: Full-time
Salary: 16,000 -21,000 PLN monthly gross
The Opportunity
Are you a strategic and hands-on team leader with expertise in Order-to-Cash, Master Data Management and KPI reporting? Do you enjoy building strong teams and collaborating with stakeholders across international markets?
At Ascensia Diabetes Care, we are looking for a Senior Team Lead, Customer Order Services & Master Data Management EU to lead and develop our European Customer Order Services and Master Data Management teams, with the majority of the team members based in Warsaw.
In this role, you will drive operational excellence, team performance, data quality, and continuous improvement initiatives while partnering closely with the Global Head of Supply Chain Operations to deliver strategic priorities and enhance customer experience across Europe.
How You'll Make an Impact
Team Leadership and Warsaw Office Coordination
Lead, coach, and develop Customer Order Services Team Leads and Master Data Management teams, fostering a high-performance, collaborative, and customer-focused culture.
Support workforce planning, onboarding, capability development, workload management, and operational coordination to ensure effective team performance.
Customer Order Services and Order-to-Cash Operations
Oversee and support day-to-day order-to-cash operations, ensuring consistent service delivery, process adherence, and achievement of performance targets.
Partner with Team Leads to balance resources, resolve operational challenges, drive capability building, and support business-critical initiatives.
Master Data Management and Governance
Coordinate master data activities across customer, product, pricing, vendor, material, and finance domains to ensure accuracy and reliability.
Promote strong data governance, data quality standards, and cross-functional collaboration while supporting audits, system enhancements, and process improvements.
Data Analysis, Reporting, and Decision Support
Deliver operational reporting, KPI dashboards, and data-driven insights to support decision-making, business reviews, and strategic planning.
Analyze performance trends, identify risks and improvement opportunities, and translate findings into actionable recommendations for stakeholders.
KPI Management and Continuous Improvement
Monitor and optimize operational KPIs, driving performance reviews and implementing corrective actions where needed.
Lead continuous improvement, automation, and digital transformation initiatives to enhance efficiency, data quality, customer experience, and productivity.
Bring Your Expertise
Required Qualifications:
Minimum a Bachelor’s degree in Business, Supply Chain, Logistics, Finance, Data Analytics, or a related field.
Fluent English, with strong communication skills and the ability to collaborate effectively with international stakeholders.
8+ years of experience in Customer Order Services, Order-to-Cash, Master Data Management, Supply Chain Operations, or a similar operational environment.
3+ years of experience leading and developing teams within an international or global business setting.
Advanced analytical skills with experience delivering KPI reporting, dashboards, and data-driven business insights.
Hands-on experience with ERP systems, knowledge of Power BI,…