Operations Centre Manager
South Kirkby
Competitive Salary | Management Bonus | Company Car or Allowance
Are you an inspiring operational leader who thrives in a fast-paced environment? Do you have a passion for leading people, driving performance and delivering exceptional customer service?
This is an exciting opportunity to join a market-leading business where you'll have the autonomy to make a real impact, develop high-performing teams and help drive operational excellence.
The Operations Centre Manager role at phs will involve:
Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.
Driving operational excellence through effective planning, routing and resource utilisation.
Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.
Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained
Owning service delivery performance, ensuring exceptional customer outcomes and right-first-time completion.
Drive sustainability, cost control and operational improvements
Oversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cards
Monitor driver hours, tachograph and Working Time Directive compliance
Overseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.
Promote safe driving standards including load security and compliance with weight limits
Coaching and developing managers and frontline colleagues, building capability and succession plans.
Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.
Delivering operational performance in line with budget, productivity and quality targets.
Championing continuous improvement across people, processes and service delivery.
The ideal candidate will have:
Proven operational leadership experience within depot, logistics, service delivery, transport or field-based environments.
Experience leading large, diverse teams, including remote and field-based colleagues.
A track record of improving operational performance and delivering excellent customer outcomes.
Strong people leadership skills with the ability to motivate, coach and develop teams.
Excellent communication and stakeholder management skills.
Full UK Driving Licence.
Desirable qualifications:
Manager CPC.
COTC.
NEBOSH (or equivalent).
This is more than just a management role. It's an opportunity to:
Lead a critical operation serving thousands of customers.
Take ownership of a high-profile leadership position within a national business.
Influence operational performance, customer satisfaction and business success.
Develop your career through accredited leadership and management programmes.
Join a business that values innovation, continuous improvement and professional development.
Why Join phs?
Competitive Salary + Management Bonus
Company car or allowance
Monday to Friday working
No scheduled weekends
Bonus scheme
Overtime opportunities
40 hours a week
Get paid every 4 weeks (13 paydays a year)
Virtual GP for you and your household
Buy and sell holiday scheme
Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
We offer accredited ILM training through external and in-house training
Apprenticeship opportunities
23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
Free Parking onsite so no parking costs
Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses…