Operations Support Lead
Location: Laleham, Middlesex (TW18 2ST)
Competitive Salary + Bonus
Are you an organised, proactive operational professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, phs Greenleaf has an exciting opportunity for an Operations Support Lead to join our team.
Reporting to the Depot Operations Manager, you'll play a pivotal role in the smooth day-to-day running of the depot, ensuring operational excellence, outstanding customer service, and high standards across all activities. This is a varied, hands-on position where you'll support installation planning, stock management, operational coordination, and team performance to help drive business success.
What you'll be doing
As an Operations Support Lead, your responsibilities will include:
Supporting the Depot Operations Manager in delivering outstanding service across the depot operation.
Coordinating installation schedules, stock movements, deliveries, and operational activities to ensure efficient service delivery.
Carrying out site audits, quality inspections, and supporting the resolution of customer issues.
Managing plant stock levels, greenhouse operations, and yard activities to ensure customer requirements are consistently met.
Supporting route planning, technician scheduling, and daily team briefings to maximise productivity and customer satisfaction.
Promoting and maintaining high standards of health, safety, quality, and environmental compliance.
Acting as a key point of support for depot colleagues and contributing to continuous operational improvement.
What we're looking for
To be successful in this role, you'll ideally have:
Experience within an operational, logistics, service delivery, facilities management, or field-based environment.
Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
Strong communication and relationship-building skills, with the confidence to engage with customers and colleagues at all levels.
A proactive, solutions-focused approach and a commitment to delivering an excellent customer experience.
Knowledge of Health & Safety requirements within an operational setting.
Experience conducting audits, quality checks, or operational reviews.
Strong attention to detail and a commitment to maintaining high standards.
Good IT skills, including Microsoft Office and operational management systems.
The ability to work independently while supporting wider team objectives.
A flexible approach and willingness to support different areas of the depot operation as business needs require.
Desirable experience
Experience within interiorscaping, horticulture, landscaping, grounds maintenance, or facilities management environments.
Telehandler certification or previous experience operating depot equipment.
What you'll receive in return
At phs Greenleaf, we recognise and reward commitment and talent. In return, you'll benefit from:
Competitive salary
Performance-related bonus
Virtual GP service for you and your household
Buy and Sell Holiday Scheme
Access to phs Perks with discounts at major retailers and supermarkets
Industry-leading training and development opportunities, including accredited ILM programmes
Apprenticeship opportunities
23 days annual leave plus bank holidays (31 days total)
Free onsite parking
Enhanced family-friendly policies, including improved maternity and paternity benefits
24/7 Employee Assistance Programme
Cycle to Work Scheme
Pension Scheme
Life Assurance
And much more
About phs Greenleaf
For more than 25 years, phs Greenleaf has been transforming workplaces and public spaces through innovative planting and landscaping solutions. From stunning living walls and interior planting schemes to grounds maintenance services and festive Christmas installations, we work with customers across the hospitality, retail, facilities management, and public sectors.
Every year, our…