Public Sector Account Manager
Location: Midlands, South West & South Wales
Salary: Competitive Salary + Bonus + Company Car/Car Allowance
About the Role
We have an exciting opportunity for an experienced Public Sector Account Manager to join the growing Public Sector team at phs Group.
Reporting directly to the Head of Public Sector, this specialist role is focused on managing and growing an established portfolio of public sector customers, while developing new business opportunities across the education sector, particularly within Multi Academy Trusts (MATs).
This is a strategic account management position that combines customer retention, relationship development, tender management and business growth. The successful candidate will work closely with internal stakeholders and customers to deliver exceptional service, maximise retention, and identify opportunities to expand phs services across a diverse public sector portfolio.
Key Responsibilities
As our Public Sector Account Manager, you will:
Deliver annual retention targets across an existing public sector customer portfolio.
Achieve new business growth targets through account development and the acquisition of new opportunities within Multi Academy Trusts and the wider education sector.
Develop and maintain detailed account plans covering opportunities, service improvements, contract reviews and product innovation.
Build strong partnerships with customers and key internal stakeholders to ensure a clear understanding of customer objectives and requirements.
Ensure customers receive an exceptional level of service and support.
Influence tender and contract renewal strategies, demonstrating the value of phs solutions and services.
Lead responses to tenders, including pricing, risk assessment and development of compelling win themes.
Accurately maintain customer activity, opportunities and pipeline information within Salesforce CRM.
Produce management reports including revenue forecasts, pipeline updates, SWOT analyses and action plans.
Take a proactive approach to account management, ensuring clear communication and effective stakeholder engagement.
About You
To be successful in this role, you'll have:
Proven experience managing public sector customer accounts within a complex environment (ideally 5+ years).
Experience working with the education sector and/or Multi Academy Trusts (highly desirable).
A strong track record of customer retention, account growth and business development.
Excellent relationship-building and influencing skills.
Outstanding communication and stakeholder management abilities.
Experience of working within a service-led organisation.
Strong commercial awareness and strategic planning capability.
Experience using Salesforce CRM and Microsoft Office applications, including Excel.
A proactive, self-motivated approach with a desire to deliver exceptional customer outcomes.
High levels of integrity, professionalism and accountability.
A full UK driving licence and willingness to travel extensively throughout the region.
What You'll Receive in Return
At phs, we recognise and reward commitment, performance and expertise. In return, we offer:
Competitive salary
Bonus / OTE opportunity
Company car or car allowance
23 days annual leave plus bank holidays (31 days total)
Buy and sell holiday scheme
Virtual GP service for you and your household
phs Perks employee discount platform with savings at major retailers and supermarkets
Accredited ILM leadership and management training
Apprenticeship opportunities
Free onsite parking
Enhanced parental and paternity leave
Pension scheme
Life assurance
Cycle to Work scheme
24/7 wellbeing support helpline
Access to a wide range of additional employee benefits
About phs Group
Founded in 1963, phs Group is the UK's leading provider of hygiene and workplace services, supporting more than 90,000 customers across 300,000 locations throughout the UK, Ireland and Spain.
At phs Group, we are committed to creating an inclusive…