Location Address:
1202 Highway 60
Socorro, NM 87801-3914
Compensation Pay Range:
Minimum Offer $16.36
Maximum Offer $24.26
Now Hiring: Registrar
Summary:
The Registrar coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration.
Accuracy of data capture to reduce denials is paramount.
Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
Explain documents which require patient or representative signatures.
Use on-line tools to validate eligibility of coverage for presenting patients.
Provides comfort rounding and communicates delays with exceptional patient experience tools.
Begin training on Kiosk usage where applicable
Other duties as assigned
Type of Opportunity: Part time
Job Exempt: No
Job is based: Socorro General Hospital
Work Shift: Varied Days and Hours (United States of America)
Responsibilities:
Customer Service and Caring Practices:
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
Ability to manage conflict and appropriately request the help of a supervisor when needed.
Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.
Encounter Components:
Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration. Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing
Demographic data
Insurance critical elements
Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
Collects identified patient financial obligation amounts including residual balance if applicable
Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
Follows PMG cash handling policies and balances daily
Message Management:
Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Qualifications:
High school or equivalent
A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Professional Requirements:
Pass annual competency exam for all areas of responsibility.
Attend Quarterly MSO meetings.
Attend Staff meetings
Attend Employee Forums
Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done while maintaining exceptional patient experience.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Candidates must be at least 18 years of age at the time of hire
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
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