Location Address:
9521 San Mateo NE
Albuquerque, NM 87113-2237
Summary:
Responsible for the operational excellence and strategic integration of HR services across the healthcare enterprise. This role oversees HR Shared Services, including the onboarding/pre-hire team, AskHR, HR specialists, Employee Health, HR Technology, and the regional HR team. Ensures that HR operations are scalable, data-driven, compliant, and aligned with the organization’s mission to deliver exceptional patient care and employee experience. This leader drives innovation, efficiency, and consistent service delivery across all HR operational domains.
Job Description:
Responsibilities: HR Shared Services & Service Delivery Leadership
*Oversee the centralized delivery of core HR services, including the onboarding/pre-hire team, AskHR, HR specialists, payroll coordination, employee records, and HR compliance.
*Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met or exceeded.
*Continuously improve service delivery models to enhance efficiency, consistency, and employee experience. Onboarding, HR Support & Employee Health
*Lead the onboarding/pre-hire team to deliver timely, accurate, and welcoming pre-employment and onboarding experiences, including coordination of required documentation, screenings, clearances, and readiness activities.
*Oversee AskHR and the HR specialists team, establishing clear service standards, effective case management, accurate and consistent guidance, and timely resolution of employee and leader inquiries.
*Provide strategic and operational leadership for Employee Health, ensuring effective delivery of occupational health services, pre-employment health requirements, immunization and exposure programs, regulatory compliance, and partnership with Clinical Operations, Safety, Legal, and Compliance. Regional HR Leadership
*Provide leadership and oversight of the regional HR team, ensuring consistent, high-quality HR support for leaders and employees across all regions, facilities, and care settings.
*Partner with regional operational leaders, HR Business Partners, and Shared Services to resolve escalated issues, support workforce initiatives, and ensure seamless coordination between regional and centralized HR functions.
*Align regional HR practices with enterprise policies, standards, and service delivery models while addressing local workforce needs and operational priorities. Human Capital Intelligence & Workforce Analytics
*Direct the Human Capital Intelligence team in developing and delivering actionable insights on workforce trends, turnover, engagement, and productivity.
*Leverage data to inform strategic decisions related to workforce planning, talent management, and organizational development.
*Build predictive models to anticipate workforce needs and support proactive decision-making. HR Technology & Digital Transformation
*Oversee the HR Technology team responsible for the implementation, optimization, and governance of HR systems.
*Drive digital transformation initiatives to modernize HR operations, enhance self-service capabilities, and improve data integrity.
*Ensure system integrations, data security, and user experience are aligned with enterprise IT and compliance standards. Strategic & Operational Alignment
*Collaborate with the CHRO and HR leadership team to align operational initiatives with strategic HR and organizational goals.
*Develop and manage budgets, resource plans, and operational roadmaps for all areas under HR operations.
*Serve as a key liaison between HR and other enterprise functions such as Finance, IT, Legal, and Clinical Operations.
Additional Job Description:
Qualifications:
*Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field (Master’s preferred).
*10+ years of progressive HR leadership experience, including 5+ years in a senior operational role.
*Proven experience managing…