Position Summary:
The Business Systems Analyst’s role is to define one or more functional departments’ process and enterprise application software needs, and then translate that into the specifications, design, and configuration for new and/or modified applications. The Business Systems Analyst is also responsible for designing and developing reports and/or dashboards as requested.
Key Responsibilities:
Collaborates across functional departments and IT (both internal IT as well as external systems vendors) in the planning, design, development, implementation, and ongoing support of new and/or enhanced business processes and enterprise applications
Supports business teams, members, and stakeholders by configuring and maintaining enterprise applications, ensuring these systems remain available and effective for both internal and external users; Owns stakeholder communications throughout application support, and projects involving application development and upgrades
Works with business units to define and gather reporting requirements; Designs, develops, and tests reports and/or dashboards as requested by the business teams, including Power BI, updating SAP Business Objects (BOE), or an ad hoc query as needed; Troubleshoots and resolves issues with existing reports
Works alongside application vendors, including software vendors and developers, database administrators, and website developers, to support system applications, upgrades, and troubleshooting issues and enhancements
Provides technical direction and addresses inquiries from internal/external customers relating to various enterprise application software issues, including data input, reporting research and resolution, website support, and software and database code research
Compiles and develops test plans, test cases and administers required user testing
Analyzes data produced and input into the various applications, including requirements, user stories and KPI's, writing ad hoc queries in an Oracle or MS SQL environment to gather operational results and data, UAT results, workflows, website usage and monitoring
Creates and maintains application and system documentation, including knowledge base articles for help desk support, incident and problem management documentation, business, functional, and technical requirements documentation, standard operating procedures (SOPs), change management documentation, and key decision records
Documents imaging and workflow system, website, CRM, professional liability/core insurance systems, financial systems (GL, AP), risk management, and reporting/BI dashboards and reports
Analyzes new enterprise application software to meet business requirements; Assesses potential applications against business needs and evaluates overall pricing and support costs
Meets with broader applications team regularly to cross-train and ensure that subject matter expertise is shared across the team, enabling effective support for all applications
Requirements / Qualifications:
Bachelor’s degree or minor in information systems, business, or related field preferred
2+ years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations preferred
4+ years of experience with SQL, PL/SQL, T-SQL, and working knowledge of JavaScript preferred
Experience with enterprise application configuration and development required, including configuring and maintaining systems to implement new or revised business rules through application settings; evaluating configuration changes to ensure they meet business requirements and deploying approved updates to production
2+ years of experience in professional liability insurance and related systems is highly desirable
This is a hybrid role with an in-office expectation of 1 to 2 days per week. Employees within commuting distance of the office may be required to report in person as needed. Employees working remotely may be required to travel to the main…