Pilot Property Management is a local company specializing in multifamily real estate in the greater Seattle area. As our portfolio of 1,100+ units continues to grow, we’re looking for team members who are eager to learn, provide exceptional support to residents and property owners, and help ensure smooth day-to-day operations across our communities.
The Assistant Property Manager (APM) works closely with the Portfolio Managers to support the operations for a portfolio of properties. One can expect to work with a variety of building types, locations, vendors, and tenants. As a primary point of contact for residents, the Assistant Property Manager is an important face of the company and as such, must convey our brand of professionalism and a can-do attitude. Our focus on long-term client success is at the core of everything we do, and we strive to operate the properties we have been entrusted to manage as if they were our own.
Our ideal candidate thrives in a fast-paced environment, enjoys working with people, and takes pride in supporting smooth property operations. They are detail-oriented, organized, and eager to collaborate with a team to deliver outstanding service to residents and property owners.
Required Skills/Qualifications
Minimum 2 years’ experience in customer service, retail, or administrative roles
Reliable personal transportation for daily travel between property sites throughout the greater Puget Sound area
Valid Washington driver’s license with an insurable driving record
High school diploma or equivalent
Excellent written and verbal communication skills
Strong organizational skills and ability to adapt to a fast-paced, changing environment
Effective time management, including task prioritization and clear communication
High computer literacy, including proficiency with Microsoft Office Suite
Willingness to learn and use a variety of tools and technology
Ability to remain calm and professional in high-pressure situations
Openness to constructive feedback and commitment to continuous improvement
Preferred Qualifications Prior leasing or property management experience
Higher education (college coursework or degree, or professional certificate)
Strong problem-solving skills and initiative
Ability to work collaboratively with a team
Duties
First and foremost, the Assistant Property Manager will provide residents with exceptional customer service. Duties include but are not limited to:
Provide exceptional customer service to prospective and current residents, responding promptly to inquiries and service requests
Maintain accurate resident files and records in accordance with company policies
Coordinate and monitor lease renewals, post notices, and conduct audits (file, parking, storage, key, insurance, bike, etc.)
Advertise and inspect available apartments; complete move-out and pre-move-in walk-throughs, including coordinating maintenance and cleaning
Support the leasing team with marketing, record-keeping, and prospect tours
Meet, accompany, and coordinate vendors and contractors at properties
Support financial workflows, including invoice review, move-out accounting, monitoring delinquency, and arranging payment plans
Learn and utilize property management software and company systems (e.g., AppFolio, Aptly, SharePoint)
Ensure compliance with federal, state, and local fair housing laws, local housing programs, and safety inspection requirements
Foster a safe and healthy work environment by reporting unsafe conditions and following safety protocols
Adhere to company policies, standard operating procedures (SOPs), and values
Assist with owner communications and reporting as needed
Support the property management team with additional tasks as assigned
Compensation & Benefits
We believe in building meaningful relationships and that starts with our team! In addition to wages, we offer great benefits and growth opportunities within the company.
$26-28 per hour
Eligible for leasing commissions
Mileage reimbursement for…