PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.
Role Overview
We are seeking an experienced, hands-on, and operationally strong People Operations (POPs) leader to serve as the Americas Regional Lead / Manager. This role is responsible for leading People Operations service delivery across the Americas and ensuring employees, managers, HR partners, and business stakeholders receive high-quality, efficient, and consistent HR operational support.
The Regional Lead will oversee day-to-day service delivery, employee lifecycle operations, case and knowledge management, HR Communications, HR Client Request, regional programs, service performance, process improvement, and escalation management. The role serves as the primary operational leader for the Americas region and is accountable for ensuring operational excellence, employee experience, compliance, and service delivery outcomes.
As part of a global People Operations organization, the Regional Lead will partner closely with peers in EMEA and APAC to share best practices, support global initiatives, drive consistency where appropriate, and provide regional input into the evolution of the broader People Operations operating model.
The ideal candidate is a strategic, hands-on leader who combines strong people leadership with deep operational expertise. This is a true player-coach role that requires balancing team leadership, stakeholder management, operational execution, and transformation. The Regional Lead will be expected to stay close to the operation, personally leading complex initiatives, resolving critical issues, and stepping into execution when needed. The successful candidate will excel at building teams, driving continuous improvement, and delivering scalable, employee-centric People Operations services while leading by example.
Role Scope
Regional Leadership
Lead HR Service Delivery across the Americas with accountability for operational performance, employee experience, service quality, and delivery outcomes.
Own day-to-day operations, including case management, employee lifecycle processes, onboarding, offboarding, mobility, transfers, HR client requests, HR communications, knowledge management, and regional programs.
Serve as the primary escalation point for complex operational issues, employee experience concerns, process breakdowns, service risks, and sensitive cases.
Lead and develop the regional People Operations team, fostering accountability, operational excellence, and a strong service mindset.
Ensure regional execution aligns with global standards while adapting appropriately to Americas business, regulatory, and operational needs.
Regional Programs & Operational Excellence
Own the successful delivery of People Operations programs and services across the region.
Drive standardization, process improvements, automation opportunities, and operational efficiencies.
Identify service improvement opportunities through data, employee feedback, and stakeholder insights.
Partner with HR Centers of Excellence, HR Business Partners, Technology, Risk, Compliance, Legal, and People Operations…