SUMMARY:
Reporting to the Assistant Director of Catering, the Catering Sales Manager is a results-driven sales position responsible for actively capturing, soliciting, and converting revenue opportunities across both Pinehurst Resort properties and the private member Country Club. This role provides focused revenue leadership by converting inbound inquiries, executing proactive outbound prospecting, and managing the sales and planning lifecycle for wedding ceremonies, receptions, and ancillary milestones like proposals, engagement parties, and rehearsal dinners. The manager’s portfolio drives revenue across diverse destination venues, including single-day corporate meetings, holiday parties, fundraisers, large restaurant dining groups, and private resort villa dinners. Success in this role demands an unwavering attention to detail and a strong commitment to consistently meeting and surpassing quarterly and annual sales goals. While operational teams handle physical event execution, this position maintains ultimate accountability for the sales cycle, pipeline growth, and metric-driven client satisfaction. Collaborating with Restaurant Dining Outlets and Resort Operations (Banquets, Culinary, Leisure Sales, Golf, Retail, Transportation, and Spa), the manager aligns sales strategies to elevate service standards, support cross-departmental bookings, and optimize profitability across all resort and club properties.
EDUCATION and/or EXPERIENCE:
A bachelor's degree in hospitality, business, or a related field, and a minimum of four years of progressive catering sales, hotel operations, or corporate B2B development experience. A proven track record in high-frequency prospecting and short-cycle sales execution is required. An equivalent combination of education and experience will be considered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Engagement & Relationship Management (The Pinehurst Way)
Serve as a trusted advisor, delivering warm, genuine, and anticipatory service at every client and club member interaction where “Everybody is Somebody.”
Build and cultivate long-term relationships by understanding unique client needs and delivering highly personalized event solutions.
Ensure a smooth, stress-free experience for clients from the initial wedding or corporate inquiry through to the post-event follow-up.
Maintain absolute personal accountability for end-to-end communication, thorough follow-up, and ultimate guest satisfaction to secure positive returns and favorable feedback on Net Promoter Score (NPS) surveys.
Sales & Business Development
Proactively capture, solicit, and close high-value sales for small, large, and multi-cultural weddings, alongside high-margin ancillary events such as proposals, engagement parties, bridal showers, and rehearsal dinners.
Aggressively convert inbound inquiries and secure outbound bookings for high-volume single-day events, corporate meetings, holiday parties, non-profit fundraisers, and milestone social celebrations.
Sell and coordinate premium, high-end group dining experiences, targeting large restaurant dining parties (20+ guests) and intimate private resort villa dinners.
Meet and exceed quarterly and annual revenue quotas through relentless cold calling, targeted corporate B2B outreach, local market sales blitzes, and strategic bridal network prospecting.
Drive and log sales performance metrics daily, focusing on aggressive outbound sales call volume, local networking event attendance, and proactive pipeline trace execution.
Consultatively cross-sell and bundle technical AV upgrades, luxury custom decor rentals, cultural themes, premium bar packages, and customized culinary menus to maximize total contract value.
Leverage basic social media proficiency to strategically capture and post high-quality event assets, actively encouraging follower growth and elevating the resort's premium profile.
Use storytelling and Pinehurst’s rich history to enhance the sales process, forging emotional…