SUMMARY:
The primary purpose of this position is to assist with the daily Housekeeping office administration. Retrieving and distributing information to assist with the overall efficiency and effectiveness of the Housekeeping department.
EDUCATION AND/OR EXPERIENCE:
High School diploma or General Education Degree (GED); and a minimum of six months related experience; or an equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
Assist in the preparation of daily housekeeping reports and assignments.
Update guestroom status in Visual One and manually track status on the morning report.
Answer telephones.
Record daily attendance.
Issue keys, pagers, and radios to Housekeeping employees.
Coordinate and communicate information from all sources with Housekeeping Supervisors to meet or exceed guest needs.
Assist in the inventory of guest supplies.
Coordinate and communicate VIP arrivals and in-house guests to management and supervisors
Communicate all Priority/Rush rooms to the Managers/Housekeeping Supervisor(s) and follow-up until the room is complete and given to the Front Office.
Report maintenance issues/concerns to appropriate departments.
Assist in the cleaning of guestrooms as needed.
Assist with the completion of special projects as needed.
Assist with administrative tasks as needed.
Assist with the Linen Room as needed.
Assist in turndown and lobby tasks as needed.
Manage uniform room and uniform inventory; ensure accuracy for Cintas rental program
Monitor maintenance work orders, track service requests, and send updates
Coordinate scheduling and meetings for outsourced contracted work( carpet cleaners, window cleaners, Ecolab-pest, Ecolab-chemical, Cintas, Alsco, power washing), communicate service requests, treatment services, deliveries and job completions; Manage contracts & vendor information
Communicate guest requests, guests complaints and employee requests accordingly
Record all calls on Call Log include pertinent information to be shared with housekeeping management team.
Prepare resume requirements in anticipation of groups’ arrival. Communicate all special requests and VIP arrivals to housekeeping management team. Be prepared to discuss at weekly Housekeeping office meeting.
Record special requests (feather free room, service dog, etc.) in department Redbook (pass on log)
Assist with operational responsibilities in the absence of housekeeping management
Maintain cleanliness of housekeeping office space
Immediately communicate employee and/or guests concerns to housekeeping management
Coordinate storage of guest & amenity supplies and cleaning supplies
Coordinate supply pickup
Conduct weekly inventory, as needed
Manage room updates via Visual One and RGuest; report rooms not updated by inspector(s) and/or room attendants, to include room status changes to housekeeping manager
Utilize RGuest to complete and “clear” rooming assignments during the PM Shift
Utilize RGuest to monitor room status updates, discrepancies and task completion during the AM Shift
Provide nightly Out of Order(OOO) and Vacant Pickup(VP) report for AM Manager
Conduct nightly audit to ensure all keys, tablets and pagers are accounted
Ensure all dry cleaning is retrieved, in a timely manner by employees
PHYSICAL DEMANDS:
The physical demands…