At Pixel, we’re on a mission to connect a fragmented healthcare system through a unified fertility management and support platform. We bring patients, providers, and pharmacies together, so information flows freely, questions are answered, and treatment is supported every step of the way.
We believe patients deserve more than prescriptions — they deserve guidance, education, and compassionate support throughout their fertility journey. That’s why we’re building a platform that empowers patients while connecting them with the healthcare professionals, resources, and community they need to feel informed and supported.
About the Role
We’re looking for a compassionate, organized, and service-minded Patient Care Coordinator to support patients throughout the medication fulfillment process. This is a full-time, on-site position based in Pixel’s Headquarters in Austin, TX. The schedule for this role rotates between 8 am and 10:30 am CT start times throughout the week (full shifts are 8 am to 4:30 pm and 10:30 am to 7 pm), with participation in a monthly Saturday rotation from 8 am to 2 pm CT.
In this role, you’ll communicate directly with patients while helping manage the day-to-day activities that keep medication orders moving. You’ll support patient onboarding, medication scheduling, refill requests, shipment coordination, documentation, and follow-up while working closely with our Data, Insurance, Pharmacy, Logistics, and other internal teams.
The successful candidate is compassionate, organized, and comfortable working in a fast-paced environment where priorities can shift throughout the day. You enjoy helping people, take pride in getting the details right, and bring curiosity, initiative, and ambition to your work. You’re motivated to learn, improve, and take on greater responsibility over time. You look for ways to solve the problem in front of you, ask questions when something isn’t clear, and work well with others to make sure patients receive the support they need.
What You’ll Do
Provide compassionate, accurate, and timely support to patients through phone calls, messages, and other communication channels.
Support patient onboarding by gathering, confirming, and accurately documenting patient, prescription, medication, allergy, insurance, and other required information.
Coordinate medication scheduling, refill requests, shipment arrangements, and other activities needed to support timely medication fulfillment.
Respond to patient questions about medication status, scheduling, refills, shipments, documentation requirements, available resources, and general pharmacy services.
Educate patients on the medication fulfillment process, shipment expectations, available resources, and what to expect next.
Resolve patient questions and service needs within the scope of your role and follow through on commitments made during patient interactions.
Identify missing information, service issues, or other problems that may delay a patient’s order and take action to resolve them or connect with the appropriate team.
Work closely with Data, Insurance, Pharmacy, Logistics, and other teams to gather information, complete next steps, and help keep patient orders moving.
Communicate professionally and collaboratively with patients, provider offices, pharmacists, and internal teams to obtain information and resolve patient needs.
Accurately and promptly document patient interactions, scheduling activities, medication coordination, shipment information, follow-up, and relevant account updates.
Recognize clinical questions, medication concerns, adverse events, or changes in a patient’s condition and promptly connect the patient with a Pharmacist or appropriate clinical resource.
Monitor assigned work queues and prioritize daily tasks to meet service, quality, and workflow expectations.
Maintain accuracy and attention to detail while managing multiple patient interactions, tasks, and priorities in a fast-paced environment.
Protect patient…