Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
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The Challenge
At pladis, we bring Happiness with Every Bite .
To support our business operations across Europe, we rely on a portfolio of business-critical applications that enable our manufacturing, supply chain, commercial, finance, and support functions. We are looking for an Application Services Coordinator (ASC) who is passionate about business applications, service excellence, continuous improvement, and delivering value to end users. This role offers the opportunity to become a key member of the IT/IS team, acting as the bridge between our business users, application vendors, and technology teams.
The role
You are part of a regional as well as global IT/IS organisation and are responsible for the operational management, support, maintenance, enhancement, and continuous improvement of a portfolio of business applications and services within the pladis Europe application landscape.
As an ASC, you are acting as the subject matter expert for a defined set of key applications and their associated interfaces, integrations, and business processes. The role combines application support, vendor management, business relationship management, project coordination, and change delivery responsibilities.
Working closely with your regional colleagues, business stakeholders, key users, external service providers, and internal IT teams, you ensure that applications are available, fit for purpose, well documented, and continuously improved.
You are responsible for second-line support activities and coordination of third-line support through external vendors when available / required. The role also owns application lifecycle activities including upgrades, enhancements, release management, documentation, and service improvements.
The successful candidate will develop a deep understanding of the business processes supported by the applications and become a trusted advisor to end users and business stakeholders.
Your main responsibilities
Application Ownership & Service Management
Own the day-to-day operation, availability, and performance of assigned business applications.
Manage incidents, service requests, problem resolution, and root cause analysis.
Monitor application health, interfaces, integrations, and operational KPIs.
Maintain support procedures, operational documentation, and knowledge articles.
Business Partnership & Vendor Management
Act as the primary liaison between business users, vendors, and IT teams.
Build strong stakeholder relationships and translate business needs into application improvements.
Coordinate external service providers, monitor service levels, and drive vendor performance.
Support user adoption, training, and communication of system changes.
Application Lifecycle & Change Management
Maintain application roadmaps, documentation, configurations, and support models.
Coordinate upgrades, releases, patches, enhancements, and change requests.
Support application-related projects, testing, deployments, and business readiness activities.
Ensure solutions are delivered with minimal business disruption and aligned to…