As a leading multistate operator and the top dispensary in Las Vegas, Planet 13 is at the forefront of the cannabis industry. We are committed to providing the highest quality recreational cannabis, exquisite extracts, and innovative infused products. Our competitive pricing and deep industry expertise are matched only by our dedication to compassionate service. Join us at Planet 13, where we not only set industry standards but also nurture careers with passion and expertise. Come grow with us and help shape the future of cannabis.
Summary
The Sales Floor Manager supports the General Manager with the day-to-day operations of the retail store, ensuring adherence to company policies and procedures. This role involves empowering the sales team by offering clear guidance, continuous coaching, and support, while also handling disciplinary actions when necessary. Additionally, Sales Floor Managers play a crucial role in achieving and supporting the store's daily and monthly sales targets.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Help with daily operations, including shift opening and closing procedures.
Adhere to all policies, process, procedures, and roles per employee handbook.
Must comply with HIPAA guidelines as put forth by Federal regulations.
Work with senior management team to increase sales and traffic volumes.
Comply with company cash handling policies.
Empowers team by providing a clear direction and providing ongoing coaching and support.
Maintains the highest level of presentation, customer service, and compassion to all customers.
Stays informed and knowledgeable about state and local laws, regulations and industry news.
Ensuring hourly sales numbers and customer counts are sent hourly via text messaging sales thread.
Review and delegate job responsibilities to direct reports, ex; operations, facilities, cleaning and etc.
Manage store personnel as assigned by General Manager.
Participate in monthly management meetings.
Communicate any work issues related to the store to the General Manager, ex. customer complaints, employee work issues, safety concerns, product shortage, etc.
May assist in the hiring process by participating in the interview process.
Handles escalated customer service complaints.
Comply with all HR policies including confidentiality and non-disclosure.
Assist with the implementation of company policies, standard operating procedures , and performance standards.
Maintain a clean and organized work environment.
Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
Supervisory Responsibilities
Supervises a total of 5-10 employees in the Sales Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Design - Generates…