About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
We’re looking for a Commercial AI Enablement & Performance Manager to help commercial teams adopt and get measurable value from AI. The role will focus on improving knowledge quality, monitoring performance, capturing user feedback and turning insights into practical improvement actions that make AI useful in sellers’ day-to-day work.
Working closely with Revenue Enablement, this role will focus on the operational delivery, testing, knowledge quality, adoption support, and performance measurement needed to make AI useful in sellers’ day-to-day work.
This role sits within Revenue Enablement and across commercial workflows, knowledge management, AI performance, and and continuous improvement. You’ll work closely with business stakeholders, product teams and AI specialists to ensure our AI solutions deliver real value at scale.
What you’ll do
Support Commercial AI Enablement & Adoption
Partner with Sales and commercial teams to understand how AI can better support day-to-day workflows and seller productivity
Capture feedback, pain points and adoption barriers from users, and turn them into practical improvement opportunities
Help identify where AI can simplify work, improve access to knowledge, or reduce manual effort for commercial teams
Support pilots, training, communications and feedback loops to help teams use AI confidently and consistently
Work with the Change & AI Lead, Revenue Enablement and AI specialists to ensure adoption activity is aligned, practical and measurable
Monitor and improve AI performance
Monitor the performance of agreed AI use cases and maintain a prioritized improvement backlog
Define and coordinate improvement actions that increase AI accuracy, usability and commercial impact
Analyse where AI falls short, including escalations, incorrect responses, and gaps in coverage
Investigate root causes, recommend corrective actions, and coordinate delivery with relevant teams
Improve AI knowledge quality
Maintain the existing commercial knowledge and enablement resources used by AI solutions
Improve sales process documentation, commercial workflows and business knowledge so AI tools can provide accurate, relevant support to sellers
Continuously improve knowledge quality, coverage, and relevance with subject matter experts
Test, validate, and improve
Design and run real-world test scenarios for AI agents
Perform ongoing gap analysis to identify missed automation opportunities and quality issues
Establish repeatable QA processes to improve answer quality over time
Drive insights and action
Track performance metrics such as deflection, accuracy, and coverage
Translate findings into clear actions, prioritised improvements and recommendations for the Revenue Enablement Manager and delivery teams
Prepare concise performance updates, risks, and recommendations for leadership and delivery teams
Identify AI improvement opportunities
Capture and assess seller pain points, repetitive manual activities, and knowledge gaps against agreed commercial priorities
Develop initial use-case proposals and supporting evidence for review and prioritization
Support pilots and roll-outs, collect user feedback, and recommend improvements before wider scaling
Who you are
Experience working with sales, sales enablement, customer success, or commercial transformation teams to improve sales processes, enablement, service…