Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role
As a Customer Success Manager for South Korea, you will be responsible for managing and expanding strategic relationships with military and governmental agencies across South Korea. Your mission is to serve as a trusted advisor and primary point of contact throughout the customer lifecycle, driving adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions.
The ideal candidate brings direct experience working with the South Korean military and/or government intelligence agencies, combined with hands-on operational experience utilizing satellite imagery, remote sensing, or geospatial data to support intelligence missions, operational planning, and mission-critical decision-making.
You understand how intelligence data is collected, analyzed, and applied in operational environments, and can translate those experiences into meaningful customer outcomes. You also possess the ability to navigate complex government structures, procurement processes, and interagency relationships, connecting stakeholders across ministries to expand the adoption and impact of Planet's solutions.
This is a full-time, remote position based in South Korea.
Impact You'll Own
Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for high-stakes military and governmental customers. Build and maintain relationships across senior leadership, intelligence professionals, operational teams, and technical stakeholders to foster long-term partnerships centered on customer value and mission success.
Operational Workflow Integration: Partner with customers to understand their intelligence requirements, operational priorities, and existing geospatial workflows. Leverage your understanding of satellite imagery, remote sensing, and geospatial intelligence applications to help customers integrate Planet's data and solutions into real-world defense, intelligence, and government operations.
Government & Interagency Engagement: Navigate the complexities of South Korean military and government structures, identifying key decision-makers and stakeholders across relevant ministries and agencies. Build connections and facilitate collaboration across organizations to drive broader adoption and integration of Planet's platform.
Customer Retention & Expansion: Own the customer relationship throughout the contract lifecycle, supporting renewals, identifying expansion opportunities, and demonstrating the ongoing value of Planet's solutions. Proactively identify new mission requirements and use cases that create opportunities to deepen existing partnerships and expand adoption.
Mission Success & Value Creation: Develop and execute strategic customer success plans that translate mission…