Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst within PNC's Talent Acquisition and Outreach organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL or Birmingham, AL.
We are seeking a candidate a Business Analyst for our Enablement and Experience Team to ensure Workforce Strategies initiatives are designed with integrity, aligned to stakeholder needs, and capable of delivering measurable business value. By connecting Employment Integrity, Journey Redesign, and Benefits Realization, the Business Transformation Analyst helps transform ideas into sustainable outcomes that improve experience, reduce risk, and drive organizational performance.
The successful candidate is:
· An analytical problem solver who enjoys uncovering the root cause of complex business issues.
· Passionate about improving experiences through thoughtful process and journey design.
· Comfortable working across business, operational, technology, risk, and
HR functions.
· Skilled at translating ambiguity into structured solutions and actionable recommendations.
· Adept at using data, process analysis, and stakeholder insights to drive meaningful transformation.
· Focused on both operational excellence and human-centered design.
Primary Responsibilities
Employment Integrity & Operational Excellence
· Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
· Document current-state processes, controls, decision points, and stakeholder interactions.
· Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
· Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and improve control effectiveness.
· Develop recommendations that balance experience, efficiency, compliance, and risk management.
Journey Redesign & Experience Transformation
· Lead discovery efforts to understand stakeholder needs, pain points, and opportunities for improvement.
· Facilitate workshops and design sessions to define future-state experiences and operating models.
· Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
· Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
· Support modernization initiatives that enhance the candidate, hiring manager, employee, recruiter, and contingent worker experience.
Benefits Realization & Performance Measurement
· Establish baseline metrics for strategic initiatives and transformation efforts.
· Define success measures, key performance indicators, and benefit-tracking methodologies.
· Monitor and analyze post-implementation results to evaluate realized business value.
· Develop executive reporting, dashboards, and scorecards that demonstrate outcomes and return on investment.
· Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
Business Analysis & Change Enablement
· Elicit, document, and manage business requirements and user stories.
· Translate business needs into actionable recommendations and implementation plans.
· Assess impacts across people, process, technology, controls, and governance.
· Facilitate stakeholder alignment and support effective decision-making.
Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates…