Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Retail Bank Operations - Mortgage Servicing Investor Reporting organization, you will be based remotely.
The Mortgage Investor Operations team is seeking candidates with direct and recent experience within Mortgage Servicing Investor Operations, supporting Fannie Mae (FNMA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), private investors, or portfolio servicing environments.
The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.
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Successful candidates will typically come from backgrounds such as:
• Investor Accounting Analyst
• Investor Reporting Analyst
• Mortgage Servicing Analyst
• Investor Operations Analyst
• Mortgage Accounting Analyst
• Investor Remittance Specialist
• Mortgage Servicing Business Analyst
• Investor Cash Management Analyst
• Servicing Transfer Analyst
• Mortgage Loan Administration Analyst
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Required Experience
Candidates should demonstrate experience in multiple of the following areas:
• Mortgage Servicing Operations
• Investor Reporting
• Investor Accounting
• Investor Remittance Processing
• Loan Administration
• Servicing Transfers
• Investor Cash Management
• Default Cash Operations
• Custodial Account Management
• Mortgage Insurance Claim Processing
• Investor Reconciliations
• Escrow Reconciliations
• Principal & Interest (P&I) Reconciliations
• Tax & Insurance (T&I) Reconciliations
• Corporate Advance Processing
• Recovery and Liquidation Proceeds
• Investor Compliance Monitoring
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Agency and Investor Experience
Strong preference will be given to candidates with direct operational experience supporting:
• Fannie Mae (FNMA)
• Freddie Mac (FHLMC)
• Ginnie Mae (GNMA)
• FHLB
• Private Investor Portfolios
Experience solely interpreting agency underwriting guidelines is generally not sufficient. Candidates should have direct involvement in investor servicing, reporting, accounting, remittance, reconciliation, or operational functions.
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Systems Experience Strongly Preferred
Experience with one or more of the following:
• MSP (Mortgage Servicing Platform)
• Black Knight / ICE MSP
• Servicing Director
• Mortgage Investor Reporting Systems
• Monarch
• Passport
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Business Analysis Expectations
The business analysis portion of this role is focused on servicing operations and investor processes.
Candidates should have experience:
• Analyzing investor servicing requirements
• Identifying operational risks and control gaps
• Performing reconciliation analysis
• Researching and resolving investor discrepancies
• Conducting root cause analysis
• Supporting process improvement initiatives
• Developing operational reporting and controls
• Translating servicing requirements into operational solutions
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What Will Make a Candidate Stand Out
This role is not primarily a technology Business Analyst position.
Candidates with direct experience in…