ABOUT POET
At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.
CULTURE IS KING AT POET
We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!
JOB SUMMARY & RESPONSIBILITIES
This position acts as the primary point of contact for POET bioprocessing facility team members’ information technology needs in an assigned geographic region. Communicating and working together with other team members is essential for promoting POET’s culture. Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational. This position maintains computer software and hardware such as desktops/laptops, printers, video conferencing equipment and telecommunication equipment that allows the bioprocessing team members to conduct business with POET’s customers as well as maintaining communications between all POET business units.
This is an on-site role located in Alexandria, IN. Responsibilities include:
Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.
Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.
Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
Escalate server, network, compatibility and design issues to the appropriate team member.
Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.
Document instructions, procedures and licensing as needed.
Since we’re all about teamwork and getting the job done, your skills may be put to a lot of other uses!
QUALIFICATIONS & SKILLS
Information Technology degree in a technical field and one year of related IT experience preferred or High school diploma/GED with a minimum of three years related IT experience
Advanced knowledge of Windows OS based laptops, desktops, and servers
Experience in manipulating users in Active Directory (i.e. password and permission changes)
Ability to establish and maintain effective working relationships with supervisors, peers, other team members and vendors
Ability to troubleshoot, install and upgrade hardware and software applications
Basic knowledge of phone and video conferencing equipment and technology
Strong verbal and written communication skills
Solid understanding of IP and ISDN networks over LAN/WAN infrastructure
Must have a valid driver’s license with exceptional driving record
Demonstrated competency and high level of understanding and networking technology including TCP/IP based networks and 802.x standards
Excellent organizational, time management and communications…