Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: People Operations Analyst
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a People Operations Analyst
The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders. The role will primarily support U.S. employees and managers while also supporting international employee populations as needed. The role also serves as a key operational partner for immigration and work authorization compliance, including the immigration inbox, Form I-9 compliance, and sponsored visa tracking. The position requires regular overlap with U.S. business hours.
What You Will Do As A People Operations Analyst
Employee Lifecycle & HR Operations
Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events, with a high degree of accuracy and confidentiality.
Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to support data integrity.
Generate recurring and ad hoc People Operations reports to support business and compliance needs.
Support & Ticket Management
Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system.
Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner.
Research questions using available policies, SOPs, government resources, system history, and other reliable resources before escalating.
Triage issues appropriately and escalate complex or sensitive matters to the appropriate People team partners.
Monitor ticket queues during U.S. business hours and support adherence to service-level expectations.
Employee Support
Provide operational and policy support primarily to U.S. employees and managers, while also supporting international employee populations as needed, ensuring accurate and timely resolution of inquiries.
Partner with U.S.-based and international teams to resolve cross-border support needs.
Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.
Benefits & Compliance Support
Support benefits enrollment and respond to employee benefits inquiries.
Ensure day-to-day People Operations activities comply with applicable labor laws, statutory requirements, and company policies.
Immigration & Work Authorization
Manage the People Team immigration inbox, including timely triage, response, routing, and documentation of employee, manager, and attorney requests.
Support Form I-9…