As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.
On a typical day, you might:
Welcome patients and help them check in and out of appointments
Schedule appointments and respond to patient questions by phone and in person
Communicate with patients in both English and Spanish to help them access services and navigate their visits
Register patients and maintain accurate demographic and insurance information
Explain payment options, collect payments, and assist with financial paperwork
Maintain accurate patient records using our electronic health record (EHR) system
Coordinate with clinicians and other health center staff to keep patient visits running smoothly
Help patients navigate paperwork, services, and next steps in their care
Protect patient privacy and maintain confidentiality
Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds
Schedule & Location
This is a full-time, onsite position (37.5 hours/week) at our East Portland Health Center in Portland, Oregon.
Day
Schedule
Monday
7:30am–5:30pm
Thursday
8:30am–6:30pm
Friday
8:30am–6:30pm
Saturday
7:30am–4:30pm
Regular days off: Tuesday, Wednesday, and Sunday.
Candidates must be able to reliably work this schedule, including Saturdays. Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.
Bilingual Spanish proficiency is required.
What We're Looking For
Required:
High school diploma or equivalent
At least two years of customer service experience, preferably in a fast-paced environment
Ability to communicate effectively with patients in both English and Spanish
Strong communication, organization, and problem-solving skills
Ability to provide welcoming, respectful service to people from diverse backgrounds
Comfort using computers and learning new software systems
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Ability to work independently and collaboratively as part of a team
Commitment to patient confidentiality, inclusion, and equitable access to health care
Nice to Have:
Experience in a health care setting, medical office, or patient-facing role
Experience with scheduling, registration, insurance verification, or payment processing
Familiarity with electronic health records (EHR)
You don't need previous health care experience to make a difference here. If you've developed strong customer service skills in retail, hospitality, food service, or another fast-paced environment, we encourage you to apply.
Pay & Growth
$20.37–$29.68/hour
This is a represented, hourly (non-exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.
Most new hires start toward the lower end of the range, with room to grow. After 6 months, you may be eligible for additional clinical responsibilities that include extra hourly pay.
Additional pay for language skills:
Bilingual Spanish premium: +$1.72/hour
Interpreter-level premium: +$3.44/hour
Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.
Why Work at PPCW?
Because the work you do here matters.
Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.
Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.
As a bilingual Front Office Clinic Assistant, you'll help make our services more accessible to Spanish-speaking patients and…