Join a Fortune 500 organization and accelerate your career with regional exposure and development opportunities. Based in our Malaysia Shared Finance Centre located in Shah Alam, you will manage receivables collections, build positive customer relationships, and partner with different teams to resolve disputes and guide success. You will also minimize the credit risk exposure for customers in Australia and New Zealand. To be successful in this role, you will need an understanding of ANZ market practices, great English skills, and adherence to company credit policies and compliance requirements. You will report to Assistant Credit Manager ANZ.
Main Responsibilities
Collections Management
• Manage a portfolio of customer accounts across Australia and New Zealand.
• Implement collection strategies to reduce overdue balances and improve cash flow.
• Conduct regular follow-ups by phone, email, and other communication channels.
Account Reconciliation & Dispute Resolution
•Investigate and resolve customer queries, disputes, and deductions promptly.
•Work with Sales, Customer Service, and Billing teams to resolve issues affecting payment.
•Ensure accurate account reconciliation and documentation.
Credit Risk Monitoring
•Monitor credit limits, aging reports, and payment trends.
•Escalate high-risk accounts and recommend appropriate actions (e.g., credit holds).
•Support periodic credit reviews where required.
Team member Collaboration
•Act as a liaison between ANZ teams and the shared service center.
•Maintain relationships with customers to support collections.
•Provide regular updates to partners on collection status and risks.
Report and Compliance
•Maintain accurate records of collection activities within systems.
•Prepare collection reports, aging analysis, and Indicator tracking.
•Ensure compliance with company policies, local regulations, and audit requirements.
Continuous Improvement
•Identify process improvement opportunities to enhance collection efficiency.
• Participate in AI automation or transformation plans within the finance team
•Support automation and digitalization plans by identifying opportunities to improve reporting processes, reduce manual effort, and improve data quality
•Lead dashboards and visual reports for the team using tools such as Power BI, Excel, Power Query, or other reporting platforms.
Job Description
• Provide accurate AR performance analysis to support decisions and assess collection effectiveness.
•Manage collection worklists and oversee work queue completion, ensuring accurate and reliable system updates.
•Manage ageing portfolios and follow up on overdue accounts to secure payment commitments.
• Review and release credit-blocked orders, ensuring appropriate risk assessment, approvals, and compliance with credit policies.
• Monitor long-overdue accounts and guide collection actions and debt recovery efforts.
•Manage bad debt provisions and write-offs following credit policies, collaborating with Finance and Business teams on justifications.
•Coordinate with third-party collection agencies to support debt recovery activities.
• Prepare and submit monthly DSO reports with accurate analysis and commentary.
•Process credit card payments and handle related customer inquiries and approvals.
• Improve process improvements to enhance efficiency and accuracy.
• Use Excel, Power Query, Power BI, SAP, and other ERP/reporting tools to support collections and reporting.
• Support data analytics, dashboard development, and financial reporting plans.
Requires :
1. Working hours from 8AM~4.30PM
2. Hybrid or shared service center environment.
3. 2–5 years of experience in Accounts Receivable, Credit Control, or Collections and have IT background.
4. Orderly and analytical, demonstrated high thinking skill and changing priorities
5. Proficient in written and spoken English.
6.Proactive and collaborative, while still able to work independently.
7.Proficiency in Microsoft Exce l (Pivot Tables, Power Query, advanced…