Customer Service Coordinator
UK Stowmarket
Full Time | Permanent
Job Function
To provide an exceptional level of customer service to our internal and external customers and act as first line support to our own internal branch network. Offering 1st line support for all aspects of customer service whilst maintaining the culture and ethical values of a “Fortune 500” blue chip company at a high level within the wider business community.
Key Responsibilities :
Deal with all enquiries received via Telephone and email in a timely and effective manner by utilizing multiple PPG databases, Intranet and external support packages.
Provide responsive and flexible service to internal and external customers for all order queries, product and technical enquiries.
Ensuring all databases and information sources are kept up to date and compliant with any legislation.
Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that the relevant person / team can resolve in a timely manner.
Keep up to date with current promotions, new products, I.T. Support services and with current customer service practices
Drive a “ONE TEAM” culture within the department and wider organisation by taking ownership and focusing on promoting teamwork wherever possible.
Offer our customers an exceptional level of customer service as a key team member.
Experience, skills & Knowledge
The Customer Service Coordinator will be interacting with internal and external customers and departments, which will require a high level of communication and interpersonal skills together with a professional manner.
To ensure effectiveness, the Customer Service Coordinator will be familiar with a variety of IT systems and databases and an understanding of MS Office tools.
In order to provide a high level of service to customers the Customer Service Coordinator will be able to organise workloads efficiently and appropriately in response to changing priorities and timescales.
The Customer Service Coordinator must have the ability to quickly adapt in a fast-paced environment, critical thinking and problem solving skills are essential for delivering the expectations of this role.
Training and Development
Full Training in all areas of the role including I.T. systems will be provided together with ongoing coaching and support. Progression and career development is important to PPG and we strive to ensure that you are given every opportunity to find the right career path within our multinational organisation.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD ®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
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