Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About this position:
Under the supervision of the Health Center Manager, the Medical Assistant plays a vital role in delivering compassionate, high-quality reproductive and sexual healthcare services. This position supports patients throughout their care journey by performing a variety of clinical and administrative responsibilities while ensuring an exceptional patient experience.
As a member of our health center team, you'll help create a welcoming, inclusive environment where patients receive nonjudgmental, patient-centered care. You'll work closely with providers and colleagues to support efficient clinic operations, provide health education, and ensure patients receive the care and resources they need.
What you’ll be doing:
As a Medical Assistant, you'll be an important resource for patients and a key member of the healthcare team. You'll provide clinical support, coordinate patient care, deliver education, assist during procedures, and help ensure the health center runs smoothly and efficiently.
You'll contribute to a positive patient experience by providing excellent customer service, maintaining clinical excellence, and supporting Planned Parenthood's commitment to accessible, equitable healthcare.
Key Responsibilities:
Patient Care & Education
Provide compassionate, nonjudgmental, and patient-centered care to individuals seeking reproductive and sexual healthcare services.
Respond to patient questions, requests, and concerns while coordinating services and referrals as needed.
Educate patients on birth control methods, reproductive health services, and follow-up care.
Provide Planned Parenthood educational materials, informed consent documentation, and referrals to internal or community resources.
Support patients throughout their visit by explaining services, answering questions, and ensuring they feel informed and respected.
Clinical Support
Prepare and maintain exam rooms to ensure readiness for patient visits and procedures.
Collect and accurately document patient information, including health histories, vital signs, laboratory results, and visit details.
Perform clinical duties including patient intake, rooming patients, assisting clinicians, administering injections, and conducting laboratory testing in accordance with established protocols.
Collect, process, package, and document laboratory specimens while maintaining compliance with agency, laboratory, and state requirements.
Assist providers during clinical procedures, including abortion care, vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.
Coordinate patient referrals and follow-up care as needed.
Administrative & Operational Support
Maintain accurate patient records and enter complete visit information into electronic systems.
Support efficient patient flow through effective communication with providers, clinicians, and health center leadership.
Assist in resolving workflow challenges and identifying opportunities to improve patient experience and clinic operations.
Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Ensure a safe, clean, and organized clinical environment.
Team Collaboration & Professional Development
Serve as a resource for fellow team members and contribute to a collaborative, supportive workplace culture.
Participate in staff meetings, trainings, and ongoing professional development…