Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About this position:
Under the supervision of the Health Center Manager, the Medical Assistant - Phlebotomy plays a vital role in delivering compassionate, high-quality reproductive and sexual healthcare services. This position supports patients and care teams by performing a variety of clinical, laboratory, and administrative responsibilities while ensuring an exceptional patient experience.
As a member of our health center team, you'll help create a welcoming, inclusive environment where patients receive nonjudgmental, patient-centered care. You'll work closely with providers and colleagues to support efficient clinic operations, coordinate patient care, perform laboratory services, and help patients access the care and resources they need.
What you’ll be doing:
As a Medical Assistant - Phlebotomy, you'll serve as an important resource for patients throughout their healthcare journey. You'll provide clinical support, perform phlebotomy and specimen collection, assist with procedures, deliver patient education, and help ensure a smooth and efficient patient experience.
You'll contribute to a positive care environment by combining excellent customer service, strong clinical skills, and a commitment to Planned Parenthood's mission of providing equitable, accessible healthcare.
Key Responsibilities:
Patient Care & Education
Provide compassionate, nonjudgmental, and patient-centered care to individuals seeking reproductive and sexual healthcare services.
Respond to patient inquiries and coordinate services with appropriate team members and departments.
Answer questions, provide reproductive and sexual health education, and connect patients with internal and community resources.
Utilize knowledge of birth control methods and reproductive healthcare services to educate and support patients.
Provide Planned Parenthood educational materials, informed consent documentation, and follow-up resources.
Clinical & Laboratory Support
Prepare patients for visits and procedures by collecting and documenting health information, vital signs, and visit-related data.
Perform phlebotomy procedures, venipuncture, specimen collection, processing, packaging, and documentation in accordance with agency, laboratory, and state standards.
Conduct laboratory testing and support quality control procedures while maintaining accurate records and logs.
Assist providers during clinical procedures, including abortion care (medication and procedural), vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.
Prepare, stock, clean, and maintain exam rooms and clinical spaces.
Follow universal precautions, infection prevention standards, sterile technique, and hazardous waste disposal procedures.
Administrative & Operational Support
Maintain accurate patient records and enter complete visit information into electronic systems.
Support efficient patient flow through communication with providers, clinicians, and health center leadership.
Identify and help resolve workflow challenges to support timely patient care and clinic operations.
Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Ensure a safe, clean, and organized clinical environment.
Team Collaboration & Professional Development
Serve as a clinical resource and support collaborative teamwork within the health center.
Participate in staff meetings, ongoing training,…