Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About this position:
Under the supervision of the Health Center Manager, the Senior Medical Assistant provides advanced clinical and administrative support while serving as a knowledgeable resource for patients, medical assistants, and other health center staff. In addition to delivering high-quality patient care, this role helps support operational excellence, staff development, workflow optimization, and specialized clinical services.
The Senior Medical Assistant models exceptional customer service, demonstrates leadership through action, and contributes to creating a welcoming, inclusive, and patient-centered environment where individuals can access high-quality reproductive and sexual healthcare.
What you’ll be doing:
As a Senior Medical Assistant, you'll play a key role in both patient care and health center operations. You'll provide clinical and administrative support, assist with specialized procedures, educate patients, mentor team members, and help ensure efficient and effective health center workflows.
This position is ideal for an experienced Medical Assistant who is passionate about reproductive healthcare, enjoys mentoring others, and is ready to take on additional responsibilities that support both patients and colleagues.
Key Responsibilities:
Patient Care & Education
Provide compassionate, nonjudgmental, and patient-centered care to all patients.
Respond to patient questions and coordinate services with providers, clinicians, and support staff.
Educate patients on reproductive and sexual healthcare services, birth control methods, treatment options, and follow-up care.
Provide Planned Parenthood educational materials, informed consent forms, and referrals to appropriate community resources.
Support patients in understanding available funding options, insurance coverage, and available healthcare services.
Clinical Support
Perform advanced clinical duties including patient intake, rooming, vital signs, laboratory testing, specimen collection and processing, injections, and assisting with procedures.
Assist licensed staff during reproductive healthcare procedures including medication abortion, procedural abortion, vasectomy, colposcopy, LEEP, and other services provided by PPGNHAIK.
Ensure exam rooms and clinical areas are properly stocked, prepared, and maintained.
Perform and document laboratory procedures in compliance with organizational, laboratory, and state requirements.
Support informed consent processes and ensure accurate and complete documentation.
Front Office & Administrative Responsibilities
Support front office operations including patient check-in and check-out, insurance verification, payment collection, revenue cycle activities, and scheduling support.
Maintain accurate patient records and ensure complete documentation within electronic medical record systems.
Follow cash-handling procedures and maintain financial accuracy and accountability.
Contribute to patient satisfaction by supporting efficient clinic flow and minimizing delays.
Leadership & Operational Excellence
Serve as a clinical and operational resource for Medical Assistants and other team members.
Support onboarding, training, coaching, and development of new employees and volunteers.
Assist leadership in identifying workflow improvements and resolving operational challenges.
Coordinate designated projects, inventory management, forms and materials maintenance, research…