Role: Senior Case Manager, Project Based Housing
Reports to: Program Manager
Program: 1603- Housing Retention
Department: Permanent Housing
Location:
La Guadalupe - 1800 E 1st Street Los Angeles, CA 90033
El Nuevo Almanecer - 3651 E. 1st Street/111 N. Rowan, Los Angeles, CA 90063
Vista de JJ Apartments - 128 S. 6th Street Montebello, CA 90640
Setting: 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Summary:
Through the use of evidence-based practices such as harm reduction, housing first and trauma informed care, the Senior Case manager supports Client’s housing stability, self-sufficiency, and community integration. In partnership with Clients who have experienced homelessness, the Senior Case Manager identifies and addresses barriers to stable housing, implements interventions to support appropriate housing and retention, and coordinates internal and external services tailored to individual needs. The role also helps Clients develop independent life skills essential to transitioning from homelessness to permanent housing. As a leadership partner, the Senior Case Manager supports collaboration among the regional team (Program Managers and Case Managers), the Housing Department, funders, and project-based housing partners, including property managers and developers. The Senior Case Manager also supports the onboarding and training of case management staff to support success in their roles.
Essential Duties and Responsibilities:
Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Caseload could be rotating and/or split between buildings depending on the need of the region.
Develops relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients’ treatment team.
Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining all benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
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