About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
At PracticeTek, you’ll get to:
Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
A workplace powered by innovation, collaboration, and energy every day
What You’ll Do
Here's how you'll help us bring our mission to life and show up as a Trusted Partner:
The CT Revenue Support Lead is the senior operational and subject-matter resource for customer support questions involving CT Revenue, chiropractic billing, coding documentation, and revenue cycle workflows. This role is the strongest SME and trainer for the support organization, helping ensure customers receive accurate, consistent, and timely support, leading complex escalations, developing the team's billing and coding knowledge, and connecting recurring customer issues to Product, Engineering, Revenue Cycle, Implementation, Data Science, and other internal partners. The role does not own or execute customer billing operations. Its focus is support quality, customer education, investigation, escalation management, team enablement, governed product feedback, and continuous improvement.
Lead complex CT Revenue support escalations involving chiropractic billing and revenue cycle workflows while maintaining clear boundaries around customer billing ownership.
Establish consistent support standards for billing-related questions, case investigation, documentation, escalation, and customer communication.
Coach and develop support specialists and senior specialists so the team can resolve more customer…