Description
Position Summary
The Operations Manager leads the daily operations at PFS. The position directs a broad array of activities specific to both the field and office to include managing the dispatch department, repair and maintenance of trucks/trailers, back office, and field supervision. The position reports directly to the Chief Operating Officer (COO).
Who You Are
· Curious by nature: you ask why, dig into the details, and have a genuine desire to learn every part of the business
· Possess or are eager to gain operational knowledge and a deep understanding of how the business runs
· Challenge best practices and the status quo, always looking for a better, safer, or more efficient way to get the job done
· A superior people-supporter who develops, coaches, and stands behind your team
· Tenaciously results-driven; you set high standards and follow through until the goal is met
· High emotional intelligence; self-aware, approachable, and able to read the room and adjust with crews, customers, and leadership alike
· A doer who leads from the front and isn’t afraid to roll up your sleeves
· Able to prioritize competing demands and tackle problems head-on rather than letting them linger
Responsibilities
· Directs and manages field service team to ensure company and customer expectations are met
· Ensures a solid understanding of Prairie Field Services operational policies and systems, information management processes and relationships with third-party vendors
· Builds and maintains strong working relationships with customer contacts in the field to promote sustainable partnerships
· Drives and measures customer satisfaction as it relates to field service deliverables
· Ensures compliance with all policies and procedures related to work performed for Prairie Field Services
· Evaluates practices, procedures, and facilities to assess risk and adherence to industry and legal rules and regulations
· Responsible for site surveys and journey management plan
· Responds to incidents and assist in the incident investigation process including collection of data and report preparation
· Reports on health and safety awareness issues and statistics as needed
· Responsible for the dissemination of information to peers and direct reports
· Promotes proactive internal and external communications
· Assist COO with customer bid requests
· Responsible for staffing and equipment needs and scheduling
· Work effectively cross-collaboratively with other leadership members to accomplish goals set forth by the executive team
· Develop proactive solutions to issues and maintain a consistent, strategic vision
· Performs all other essential duties as assigned
Requirements
· Bachelor’s degree in business administration or equivalent experience preferred, but not required
· 5+ years of oilfield service experience, preferred, but not required
· Proficient in MS Office products
· Actively utilizes AI in multiple aspects
· Exceptional ability to network, develop, establish, and manage internal and external business relationships
· Working knowledge of DOT, FMCSA, and OHSE legislation
· Ability to interface directly with cross-functional teams and build and maintain lasting relationships with other departments and key business partners
· Strong root cause analysis skills
· Highly effective organizational, negotiation, conflict resolution, and people management skills
· Excellent oral and written communication skills and ability to communicate at all levels within a company
· Strong focus on quality, safety, and environment
· Flexibility and adaptability to change
· Ability to work nights, weekends, holidays, and extended hours
· Ability to travel as needed
This is an exempt level position with a salary range between $95,000 and $120,000, plus a bonus opportunity of up to 50% of base salary based on location and company performance. PFS offers medical, dental, vision, ancillary insurance options, retirement plan, as well as a company-provided vehicle, fuel…