Collections Specialist
SUMMARY
We are seeking a detail-oriented Collections Specialist our property management team. Reporting directly to the Community Manager, the Collections Specialist will be responsible for collecting, processing, and assisting residents with rental support. This position is ideally suited for a proactive professional who excels in a compliance-focused environment, demonstrates exceptional organizational skills, and is adept at managing multiple projects while fostering effective collaboration with both site and corporate teams.
Job Requirements:
Maintain an excellent customer service relationship with all residents
Receives and collects all rent and cash receipts in accordance with company standards.
Maintains all resident files, ensuring completeness and accuracy of all paperwork and documentation.
Inputs all cash receipts to appropriate income accounts in Yardi and prepares and generates a list of deposit receipts and amounts in accordance with company standards.
Ensures the timely collections of all rent receipts through the preparation and distribution of delinquency reports
Drives the delinquent rent process pro-actively to ensure minimal monthly delinquency.
Prepares and delivers all legal and formal notices, including but not limited to late notices, change in term notices, renewal notices, notices to quit and acknowledgments of notice to vacate in accordance with state and local laws and company standards.
Utilize all delinquent rent collection best practices as necessary, including, but not limited to, knocking on doors, sending emails, making phone calls and other practices as assigned.
Initiates all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion.
Maintains all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management approved debits and credits.
Manage and direct the A/R team in essential duties while controlling payroll and overtime.
Reviews, prepares and approves Final Account Statements (FAS’s) ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as stated on the Move Out Inspection Report and company standards.
Demonstrates the ability to resolve resident complaints and directs pertinent issues and matters to the Community Manager
Other tasks or duties as assigned by supervisor.
Education:
A high school education or equivalent is required. A college degree is suggested, but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate and occasional complex mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience:
Some experience with residential property management, especially affordable compliance and practices, business accounting or a related field is required. A background in collections is preferred.
Skills Required:
Excellent communication skills
Strong administrative and organizational skills
Strong time management skills and the ability to prioritize wisely
Strong customer service orientation
Good understanding of basic accounting practices
Knowledge of state law as it relates to the handling of Security Deposits and other resident related fees and charges
Ability and access to drive a car
Ability to operate and understand personal computer functions and company utilized software packages
Computer skills:
Minimum of basic knowledge of computers
Intermediate to advanced knowledge of MS Word, Excel, Outlook and OneSite
Intermediate knowledge of the Internet
Learning & Development:
Maintain a commitment to ongoing personal development and career growth though career path activities provided by the company and external sources as needed.
Pratum…