Director, GPO Delivery and Optimization
What you will be doing:
The Director Delivery and Optimization owns GPO contract delivery for Premier's larger, more complex named accounts. This role leads execution of the account's full supply chain workplan, builds and sustains supply chain level relationships, and manages contract performance across a broad category portfolio — ensuring members don't just sign contracts, they realize the value. The Director Delivery and Optimization operates autonomously, thinks critically under ambiguity, and is judged on results, not activity.
Key Responsibilities
Delivery Execution and Value Creation – 50%
Leads execution of the account's delivery workplan and manages complex, multi-category programs independently
Partners with sourcing to build the account's opportunity funnel; aligns with internal partners (Rx, Food, Portfolio Advisors) on execution
Oversees contract performance management across the account's full category portfolio, ensuring optimal utilization and value realization
Owns the account's GPO portfolio lifecycle — tier activation, renewals/expirations, distributor contract audits, roster accuracy, admin fee revenue accuracy
Leads change management for contract, tier, and category transitions
Leverages advanced data analysis — through Premier's technology, AI, and Power BI partnerships — to synthesize analytics into strategic recommendations that drive measurable impact
Employs analytical storytelling to communicate findings and drive informed executive decision-making
Leads the account's annual growth forecast and business review process, reporting results and recommended actions against plan
Holds the account accountable to KPIs and targets set by SCO/GPO Ops leadership — contract growth, penetration, and member savings/value
Partners directly with key suppliers and distributors to execute contract goals and category plans
Assures a regular cadence of complete data submissions (PO, invoice, AP, capital plans, and other required data types) across the account's category portfolio to support accurate analytics and GPO growth/penetration tracking
Leverages contract analytics from the MVE and other Premier analytics resources to model contracting scenarios — costs, behaviors, market share, and lower-cost alternatives — that maximize account value
Supply Chain Relationship Management – 35%
Cultivates strategic, trust-based relationships with member executives and supply chain leadership, aligning Premier's solutions to their priorities and driving long-term partnership growth
Leads strategic initiatives and facilitates executive-level discussions to align goals and identify new opportunities
Provides strategic guidance to stakeholders across sourcing, category, and end-user functions, serving as a trusted advisor to account leadership
Builds and maintains a deep understanding of each account's strategic goals (savings targets, budget gaps, new service line priorities), current capabilities, and pain points; aligns the account's engagement plan to what matters most to that specific member rather than a one-size-fits-all approach and continuously reassesses member needs as they evolve and adjusts account strategy to help members mature toward greater value capture
Responsible for aligning supply chain and pharmacy goals between the account and Premier, and proactively driving activities toward the accomplishment of those goals
Member Resolution and Team Development – 15%
Operates autonomously, supports the development of Delivery Managers, and supports standardization and continuous improvement across the delivery team
Applies advanced problem-solving and critical thinking to complex, ambiguous account issues, developing and implementing solutions
Required Qualifications
Work Experience:
Years of Applicable Experience - 7 or more years Education:
Bachelors (Required)
Preferred Qualifications
Skills:
Exceptional leadership, facilitation, and influencing skills with executive-level…