The Director of Technology & Business Systems is the company's senior leader for internal technology, business systems, cybersecurity, automation, applied artificial intelligence, and technology solution enablement. The role is accountable for keeping the technology environment secure and reliable while also using systems, data, integrations, AI, and new technology offerings to make the business easier to operate, more scalable, and more technically capable in the market.
This is a hands-on, business-first technology leadership role with a meaningful sales-engineering and solution-development component. The Director will work directly with executive and department leaders to improve internal operations while also helping evaluate, select, develop, train, and implement new products and software services. The position is expected to move comfortably between technology strategy, vendor and budget oversight, system administration, solution architecture, pre-sales technical support, workflow design, product evaluation, training, and implementation. Primary Outcomes
Reliable IT operations and responsive employee technology support.
Clear ownership and governance of core business systems, data, permissions, and integrations.
Less duplicate entry, manual administration, disconnected workflows, and spreadsheet dependency.
Practical AI and automation solutions that produce measurable time, cost, quality, or decision-making improvements.
Improved cybersecurity, access control, device management, business continuity, and technology risk management.
Actionable operational reporting and better availability of trusted information across departments.
Repeatable, technically validated product and software solutions that Sales can confidently position, and Operations can consistently implement and support.
Effective technical training and enablement for Sales, Engineering, Project Management, Service, and field teams as new technologies are introduced.
Key Responsibilities
Technology Strategy, Governance & Leadership
Develop and maintain a company-wide technology roadmap aligned with growth, operational priorities, security requirements, and financial objectives.
Serve as the primary technology advisor to executive leadership and translate business needs into prioritized technology initiatives.
Establish practical standards for technology architecture, system ownership, documentation, access, lifecycle management, and change control.
Own technology budgeting, forecasting, vendor management, licensing, renewals, and evaluation of return on technology investments.
Define and report meaningful KPIs for service performance, system adoption, automation, reliability, risk, cost, and business impact.
Build scalable technology practices that can support geographic expansion, additional users, and increased operational complexity.
Maintain a forward-looking view of the company's technology and solution portfolio, identifying products, software services, and partnerships that can strengthen competitive position or create new customer value.
IT Infrastructure, End-User Technology & Support
Own the internal IT environment, including computers, mobile devices, networking, cloud services, collaboration tools, user accounts, and business applications.
Establish device standards, lifecycle plans, replacement schedules, inventory controls, and mobile-device management practices for office, remote, and field personnel.
Develop and manage an effective IT support and ticketing process with clear service levels, escalation paths, documentation, and accountability.
Manage technology onboarding, offboarding, provisioning, permissions, and access changes in coordination with Human Resources and department leaders.
Maintain software and hardware inventories, licensing, warranties, renewals, and support documentation.
Resolve or coordinate resolution of high-impact technical issues that affect business operations.
Business Systems, Platforms & Data
Own the technology…