- Pay
- $52k
- Where
- Inwood, New York, United States
- Level
- Mid
About Us
Premium Merchant Funding (PMF) provides fast, flexible funding to small and mid-sized businesses across the country. We want every merchant we fund to have a transparent, professional experience, and we're building a team to make sure that happens.
The Role
We're looking for a detail-oriented, personable Merchant Experience Specialist to contact newly funded merchants and gather honest feedback about their experience. You'll speak with business owners about how they were treated during the funding process, and your findings will go straight to leadership to help us improve our service, our sales team, and our broker partnerships.
Schedule: Full-time, Monday through Friday, 10:00 AM to 6:00 PM, in office in Inwood, NY.
What You'll Do
Make outbound calls to funded merchants to run structured feedback interviews
Ask about their experience with the sales rep, or with the broker on brokered deals: professionalism, clarity, responsiveness, and whether they were represented accurately
Confirm that merchants understood their terms and find out about any unexpected fees, charges, or surprises
Record feedback accurately in our CRM and survey tools
Flag concerns, complaints, or possible compliance issues to management right away
Send and follow up on post-funding feedback surveys
Spot trends and help prepare regular reports on merchant satisfaction and rep/broker performance
Requirements
1+ years in customer service, call center, client relations, or a similar phone-based role
Excellent verbal and written communication skills, with a warm, professional phone manner
Good listening skills and the ability to ask thoughtful follow-up questions
Strong attention to detail and accurate note-taking
Comfortable handling sensitive or critical feedback calmly and objectively
Organized and self-motivated, able to manage a high volume of calls
Comfortable with CRM systems, Google Workspace, and Microsoft Office
Experience in financial services, lending, or MCA is a plus but not required
Benefits
$52,000 annual salary
401(k) retirement plan
Paid time off (PTO)
Paid days off for stock market holidays and Jewish holidays
Consistent weekday schedule (10 AM to 6 PM), no nights or weekends
Professional office environment on Long Island
A visible role with direct impact on how the company serves its clients
Room to grow within a fast-moving company