Band 1H
PW Banquets Waithelp*
Primary Responsibilities: Create 100% guest satisfaction by delivering food and beverage to banquet guests. Professional. Exceed guest’s expectations. Communication, teamwork, take ownership, be empowered.
Essential Duties:
Set up tables in accordance to specifications/standards
Gives personal attention, takes personal responsibility, uses teamwork
Listen and apologize with empathy, find solutions when resolving guest problems
Serves food, coffee, water and other beverages; refills beverages as needed
Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
Cleans banquet room and banquet kitchen area during and after banquet event
Cooperates with other servers to meet and exceed guest’s expectations
Other Duties:
Focus on guest, attention to detail, teamwork, take responsibility, communicate effectively, apply professional expertise, build relationships
Up sell/suggest alternatives
Knowledge of total menu to include bar
Performs other duties as needed or required
Working Conditions:
May be required to work out doors, day or night, on occasion
Work Hours:
Variable
Mental and Physical Demands:
Able to lift, push, pull up to thirty-five pounds through crowded room on continuous basis
Repetitive reaching, bending, kneeling, squatting, stooping, sitting
Able to stand for long periods of time.
Able to walk long distances
Able to carry full oval tray (ten plated meals), shoulder high
Communication Demands:
Able to understand, speak, read, write English
Minimum Qualification Requirements:
High school diploma
Previous banquet experience preferred but not required
TB clearance
Updated Liquor card