- Where
- Johannesburg, Gauteng, South Africa · Remote · Remote
- Level
- Mid
This is a 3-month contract role. Please apply if you’re comfortable with this arrangement and are available for the full contract period.
⏰ Shift Schedule & Work Setup:
Eastern/Central Timezone
100% Remote – work from the comfort of your home
Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow
🏢 Job Summary:
The Collections Specialist is responsible for daily client engagement and providing administrative and research support for the collections functions. The Collections Specialist is a key member of the billing and finance team and will regularly interact with the finance team, clients and cross-functionally with other departments as needed.
🔑 Key Responsibilities:
Support the collections process, working to resolve client payment issues and protect the financial assets of the organization.
Meet assigned collections quotas and targets by consistently following up on outstanding accounts and securing timely payments.
Review documents and filings, assess credit histories and reports, collect and process data on existing and prospective customers, and process credit applications.
Follow all applicable organization and compliance rules regarding credit and collection processes.
Requirements
3-5 years of relevant experience in collections, accounts receivable, credit, billing, or a related field
Proven ability to meet assigned collections quotas and performance targets
Strong oral and written communication skills, with the ability to professionally handle payment concerns and difficult conversations
Strong negotiation, problem-solving, and follow-up skills
Excellent time management, organization, and attention to detail, with the ability to manage multiple accounts in a fast-paced environment
Proactive and accountable, with a strong focus on resolving outstanding accounts and achieving collection goals
Ability to follow established credit, collections, compliance, and documentation procedures