- Where
- Cape Town City Centre, Western Cape, South Africa · Remote · Remote
- Level
- Mid
We're Hiring | Customer Account Manager
We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.
This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.
What you'll be doing:
Managing and developing relationships with an existing portfolio of customers.
Handling quotations, pricing, contract changes and renewals.
Driving customer retention and identifying opportunities for account growth.
Leading regular customer reviews and following up on agreed actions.
Staying close to customer needs, identifying potential risks and addressing concerns early.
Working alongside technical and service delivery teams to ensure customers receive the right support.
Identifying additional services and opportunities within existing accounts.
Requirements
Experience in account management, customer success or a similar commercial role.
Confidence handling pricing, quotations and renewal conversations.
Strong communication and relationship-building skills.
Excellent organisation and the ability to manage multiple customer accounts.
A proactive approach and a genuine sense of ownership.
Comfortable working alongside technical teams in an IT services environmen