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Job Summary
This is an entry level position in which incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed in the next section.
The Ambulatory Internal Resource Pool consists of full-time, part-time and PRN team members that work short term assignments at any of our medical offices in Greenville and the surrounding areas. The assignments can be as short as 1 day and as long as 12 weeks. Our team members need to be flexible and willing to work within all specialties including family medicine, pediatrics, urology, orthopedics, OB/GYN, etc. This position does offer a float differential on top of the experience based hourly pay rate.
Accountabilities
* Responsible for complete and accurate patient registration, precertification, charge capture and accurately coding
diagnoses given by physicians. Responsible for posting all payments and balancing with the computer reports at
day end. Requires a high level of public contact and excellent interpersonal skills. Arranges for patient
pre-payments and enforces financial agreements prior to providing service. Gathers charge information, codes,
enters into database, completes billing process, distributes billing information. Files insurance claims and assists
patients in completing insurance forms. Processes unpaid accounts by contacting patients and third party
payers. 20%
PATIENT ACCOUNTING/REGISTRATION/SCHEDULING
1. Serves as a liaison between patient and medical support staff.
2. Greets patients and visitors in a prompt, courteous, and helpful manner.
3. Checks in patients, verifies and updates necessary insurance information in the patient accounting system (on line
Registration).
4. Obtains signatures on all forms and documents as required.
5. Assists patients with ambulatory difficulties.
6. Maintains appointment book and follows office scheduling policies.
7. Provides front office phone support as needed and outlined through cross training program.
8. Responsible for gathering, accurately coding and posting outpatient charges to superbills.
9. Processes vouchers and private payments, to include updating registration screens based on information on checks.
10. Helps to process mail return statements and outgoing statements.
11. Performs cashiering functions including monitoring and balancing cash drawer daily. Prepares daily cash
deposits. Receives payments from patients and issues receipts. Codes and posts payments and maintains required
records, reports and files.
12. Processes edits and Customer Service and Collection Request for resolution within specified time frames.
13. Maintains and updates current information on physician’s schedules.
14. Schedules surgeries, ancillary services and follow-up outpatient appointments and admissions as requested.
15. Oversees waiting area, coordinates patient movement, reports problems or irregularities. 20%
BILLING/FEE TICKET PREPARATION/MEDICAL RECORDS MAINTENANCE
1. Researches all information needed to complete outpatient billing process including getting charge information from
physicians.
2. Codes information about procedures performed and diagnosis on charge.
3. Keys charge information into on-line entry program.
4. Processes and distributes copies of billings according to clinic policies.
5. Delivers, transports, sorts and files returned charts.
6. Picks up lab reports, dictations, X-rays, and correspondence.
7. Files all medical reports. Purges obsolete records and files in storage.
8. Destroys outdated records following established procedures for retention and destruction.
9. Makes up new patient charts. Repairs damaged charts. Assists in locating and filing records.
10. Works with medical assistants and other staff to route patient charts to proper location. 20%
INSURANCE/PRECERTIFICATION/PREAUTHORIZATION
1. Assist patients with…