- Where
- RemotePH, Philippines
- Level
- Mid
The Customer Care Agent will be responsible for assisting customers and administrative tasks for Customer Care customers and store members.
Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
Answer phone calls, email enquiries and Live Chat from customers who are shopping online for store products and resolving their enquiries.
Handle enquiries via email from the Customer Care web feedback cases.
Updating customers’ accounts with appropriate notes and details after the call.
Occasional outbound calls to the Australia customer service team and online stores to coordinate the delivery of the items to the customers.
Process and respond to customer emails/SMS/Live Chat.
Escalate the critical issues to the Management, where required.
Ensuring the process is followed as per the QA guidelines.