- Where
- Taguig City, Philippines
- Level
- Mid
Job Description
We are looking for an experienced Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals.
Key Responsibilities
Strategic Quality Planning
Implement and maintain a Quality Management System across operations and support teams.
Track KPIs and develop quality processes aligned with performance measures.
Process Control and Verification
Define process control mechanisms to ensure consistent output and operational stability.
Deliver training programs to support the rollout of new quality frameworks.
Client Management
Lead quality performance discussions with clients and address operational concerns.
Showcase quality capabilities and industry best practices to clients and prospects.
Talent Management
Oversee resource planning and quality-related training initiatives.
Promote career development and engagement to reduce attrition
Process Excellence
Identify and implement improvement opportunities to enhance efficiency and customer experience.
Analyze feedback and collaborate with leadership to drive meaningful change.
Qualifications
At least 5 years of leadership experience in a BPO setting; fintech account experience is a plus.
Certification in Lean Six Sigma and COPC is a plus
Willing to work on a dayshift schedule
Willing to work in The Curve, BGC and Global One, Eastwood, Quezon City
Amenable to start ASAP