About Convai
Convai is an Australian leader in conversational design and intelligent automation, and a specialist brand within the Probe CX family. We empower enterprise contact centres through our flagship SaaS platform, Oration, which automates complex customer journeys into intuitive, human-centric interactions. By blending natural language technologies with elegant software design, we turn routine digital touchpoints into meaningful customer conversations that drive deep business value.
Why Join Us?
100% Full-Time Remote: Enjoy complete location flexibility while working with a high-caliber, distributed technical team.
True Work-Life Balance: Sustainable delivery cadences, sensible sprint planning, and respect for your personal time.
Cutting-Edge SaaS Exposure: Work directly on enterprise-grade software interacting with millions of real-world customer journeys.
Modern QA Practices: Leverage modern AI tools and concepts to augment and elevate your manual testing toolkit.
What You’ll Do
Test Strategy & Design: Create, maintain, and execute structured manual test plans, detailed test cases, and realistic test datasets based on functional specifications.
AI & Flow Verification: Utilize internal and platform tools to validate conversational pathways, verifying that system outcomes, triggers, and user journeys align with acceptance criteria.
AI-Augmented QA: Incorporate modern AI concepts and productivity tools into everyday manual testing workflows to generate test scenarios, edge cases, and synthetic data.
Full-Cycle Execution: Run end-to-end functional, regression, smoke, and exploratory testing across regular SaaS release cycles.
Defect Lifecycle Management: Identify, reproduce, document, and track defects to resolution using Jira, collaborating closely with developers and product teams.
Test Documentation: Maintain well-organized test cases and traceability matrices in Zephyr to ensure complete release transparency.
Standards & Compliance: Uphold robust testing standards while maintaining strict compliance with enterprise data privacy and security practices.
What We’re Looking For
Manual Testing Expertise: 3+ years of dedicated, hands-on experience in manual software testing within SaaS, web, or enterprise applications.
AI Tool Awareness (Preferred): Foundational familiarity with AI concepts (e.g., prompt crafting, NLP basics) or practical exposure to using AI tools to assist in manual test design and edge-case ideation. Conversational AI experience is a plus, not a requirement.
Test Management Tooling: Proven proficiency working with Jira and Zephyr for test planning and defect tracking.
Automation Awareness: General understanding or foundational exposure to test automation concepts and workflows.
Analytical Problem-Solving: Sharp attention to detail with an investigative eye for edge cases, functional anomalies, and UX inconsistencies.
Clear Communication: Strong verbal and written communication skills to articulate defects clearly and collaborate effectively across Agile squads.
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Experience: Minimum of 3+ years of proven experience in manual software quality assurance.