- Where
- Quezon City, Philippines
- Level
- Mid
We're looking for an experienced Training Manager to lead our Learning & Development function. If you're passionate about developing people, building high-performing training teams, and driving operational excellence through impactful learning initiatives, we'd love to meet you!
What You'll Do
Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions.
Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.
What We're Looking For
Bachelor's degree in any field.
At least 1–2 years of experience as a Training Manager in the BPO industry.
Proven experience managing trainers and end-to-end training operations.
Strong knowledge of training needs analysis, program development, and training effectiveness.
Strong leadership, communication, facilitation, and stakeholder management skills.
Experience handling financial services or banking programs is an advantage.
Important Reminders
Must be willing to work onsite in Global One, Eastwood, Quezon City.
Must be flexible to work on weekends, holidays, and extended hours as business requires.
Willingness to travel across sites and support different campaigns when necessary.