About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process, manage workflow, build the customer pipeline, lead ad-hoc projects, and analyze sales data to improve sales team productivity and maximize the potential of all Procare products.
You will also bring a modern, AI-forward approach to the function, identifying where AI tools, LLMs, and agents can automate manual work and improve decision-making, and providing data-driven recommendations that help drive the business forward.
What you’ll do:
People Leadership
Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews
Prioritize and balance team workload across competing requests from multiple brands and departments
Lead a team distributed across multiple offices, maintaining clear communication, accountability, and a strong team culture
Create and maintain Revenue Operations SOPs and train team members as needed
Revenue Operations & Analytics
Build, refine, and monitor key business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate
Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline
Collect and analyze sales data to assess operational efficiency and calculate commission payments
Track monthly quotas and budgets in Salesforce and maintain sales territories
Analyze, develop, and monitor revenue operations policies and procedures, ensuring alignment with sales strategy across the enterprise
Support deal approvals, structuring, modeling, and customer proposals
AI & Automation
Identify and implement opportunities to use AI tools and LLMs to automate manual Revenue Operations work, such as pipeline summaries, data cleanup, commission validation checks, and deal desk support
Evaluate and pilot AI agents and automation within the sales tech stack (e.g., Salesforce AI features), partnering with the Salesforce Business Systems and Data Platform teams
Establish guidelines for responsible AI use, including data privacy, accuracy checks, and human review of outputs
Coach the team to build AI-assisted workflows into daily work and SOPs
Cross-Functional Partnership
Partner with leaders in Finance, Marketing, and the Growth teams to gather data and insights for improvements, refinements, and ad-hoc projects
Coordinate with all departments and brands to ensure operational consistency across the Procare family of products
Advocate for operations issues across departments and help facilitate resolution
Maintain knowledge of market and competitive intelligence
Systems & Data
Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack
Work with internal stakeholders and the Data Platform team to define and document data definitions
Ownership & Execution
Bring a project management mindset: take ownership and help drive work to completion
Self-start cleanup projects, audits, and process improvements
A service-minded, high EQ, low ego, collaborative approach to supporting the organization
Our ideal candidate will have:
Advanced knowledge of Microsoft Office (Excel, PowerPoint,…