Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.
Job Overview
The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.
Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making.
Key Responsibilities
IT Operations & Service Delivery
Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services.
Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
Own IT service delivery processes, service-level performance, and the end-user technology experience.
Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
Develop and maintain operational procedures, standards, and best practices.
Team Leadership
Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
Conduct performance management, career development, workforce planning, and capacity management activities.
Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
Promote knowledge sharing, cross-training, and professional development across the IT&S organization.
Infrastructure & Security
Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments.
Partner with technical leads to maintain secure, resilient, and scalable technology platforms.
Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts.
Oversee backup, disaster recovery, business continuity, and technology lifecycle planning.
Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives.
Vendor & Operational Management
Manage technology vendors, service providers, and strategic technology partners.
Support budget planning, resource forecasting, and technology investment decisions.
Identify opportunities for cost optimization, process standardization, automation, and service improvement.
Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational effectiveness.
Basic Qualifications
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience
5+ years of progressive experience in IT operations, infrastructure, service delivery, or technical support…