Job Description:
Job Scope:
The Sr. Project Manager, Sample Solutions owns the end-to-end execution of mid-to-high complexity market research projects within the Sample Solutions function. This Individual Contributor role is responsible for managing multiple concurrent studies across advanced methodologies, ensuring high-quality delivery, accurate forecasting, and strong client satisfaction.
The Sr. Project Manager influences revenue realization, project profitability, and client retention through disciplined project execution, proactive risk management, and operational excellence. This position does not have direct reports but may provide mentorship and guidance to junior Project Managers and support team capability development.
Strategic Imperative:
The Sr. Project Manager, Sample Solutions is critical to delivering complex market research projects with precision, speed, and accountability. By owning the full project lifecycle—from kickoff to project end—this role ensures projects are executed within scope, timeline, and budget while protecting client trust.
Through strong client communication, proactive issue resolution, and deep understanding of sampling methodologies and panel behavior, the Sr. Project Manager strengthens operational consistency and drives repeat business. Success in this role directly contributes to client satisfaction, financial accuracy, and scalable project delivery excellence.
Primary Objectives:
End-to-End Project Execution: Own and execute mid-to-high complexity market research projects across all lifecycle phases with quality and timeliness.
Client Service & Relationship Excellence: Deliver proactive, high-quality communication and guidance to ensure strong client satisfaction and retention.
Financial & Revenue Accountability: Maintain accurate forecasting, timely invoicing, and project-level revenue oversight.
Risk Management & Operational Discipline: Identify, troubleshoot, and resolve project risks while maintaining scope, timeline, and budget integrity.
Team Contribution & Knowledge Sharing: Mentor junior team members and promote best practices across the Sample Solutions function.
Detailed Job Duties:
End-to-End Project Execution
Manage market research projects of mid-to-high complexity, including IHUTs, geofencing, receipt capture, intricate click balancing, mobile studies, qualitative components, and non-standard partner integrations.
Execute all phases of the project lifecycle:
Lead client kickoff calls
Develop sample and quota designs
Conduct survey and screener testing
Manage fieldwork launch and delivery
Perform quality assurance and data checks
Monitor field progress and optimize as needed
Close fieldwork and complete reconciliations
Manage respondent honoraria and invoicing
Conduct project debriefs
Maintain the highest standards of delivery quality and timeline adherence.
Client Service & Relationship Excellence
Build collaborative and professional client relationships through proactive communication and guidance.
Provide regular updates and manage expectations throughout project execution.
Consistently exceed client expectations from inception through completion.
Support healthy, profitable, and mutually beneficial account relationships to encourage repeat business.
F inancial & Revenue Accountability
Provide accurate revenue forecasting and manage project financial tracking.
Ensure timely and accurate invoicing across assigned projects.
Monitor and report project metrics including value, field times, incidence, and completion rates.
Communicate scope changes or additional fee requirements proactively.
Risk Management & Operational Discipline
Identify and resolve issues that impact timelines, scope, or budget.
Escalate risks appropriately and communicate effectively with stakeholders and clients.
Coordinate and manage third-party vendors and outsourcing partners.
Maintain flexibility and professionalism when navigating scope changes and competing priorities.
Team Contribution &…