About Us
Project FoodBox is built on a simple belief: food is healthcare.
We’re a Food as Medicine company working with health plans, community organizations, and local farms to deliver medically tailored groceries to people living with chronic conditions and communities facing food insecurity across California and New York. Since 2020, we've delivered nearly 10 million boxes — over 250 million pounds of fresh food.
We're scaling fast and building the systems, processes, and infrastructure to support national growth. The people who join now will shape how we get there.
About the Role
We're looking for a Community Health Lead Coordinator to launch and run our Upstate New York field team, starting in the Finger Lakes. This is a player-coach role: you'll supervise four Community Outreach Coordinators across 14 counties while doing your own screening, navigation, and enrollment work in the field — roughly half your time on each. You'll own our highest-value regional partnerships, from health systems and FQHCs to food banks and community organizations, and serve as the local escalation point for our SCN partner. You'll report to the NY Regional Manager, Community Outreach.
What You’ll Do
Supervise, coach, and support four coordinators across the Finger Lakes, including weekly check-ins and field ride-alongs
Build and manage the territory schedule — recurring county days, events, and travel routes across 14 counties
Conduct HRSN screenings, eligibility assessments, and navigation in FindHelp, and enroll members in food boxes and ECM in the field
Own the region's highest-value referral partnerships: health systems, FQHCs, Health Homes, behavioral health providers, food banks, and community organizations
Review your team's screenings, navigation records, and case notes for quality and compliance
Connect members to housing, transportation, and behavioral health resources, and send warm leads to our call center
Report weekly on screenings, enrollments, leads, and partner pipeline, and keep activity current in HubSpot
What You Bring
Required
Bilingual in Spanish and English
3+ years of case management, care coordination, or community health work with Medicaid populations
1+ year supervising or leading staff
Based in or near Rochester, with a valid NYS driver's license, reliable vehicle, and willingness to drive long rural distances — some county days are up to two hours out
Strong documentation habits and comfort with data and weekly reporting
Preferred
Experience with social needs screening and referral in FindHelp, Unite Us, or a similar platform
NYS CHW certification, or Health Home or ECM care management experience
Knowledge of Rochester and Finger Lakes community resources
Bachelor's degree in social work, public health, human services, or a related field
Compensation & Benefits
The expected salary range for this role is $65,000 - $75,000 annually, plus performance bonus and benefits. Compensation for this role will depend on various factors, including qualifications, skills, and location.
Benefits
Paid holidays and flexible, unlimited PTO
Medical/Dental/Vision plan options
Weekly food box for employees within delivery zones
401(k) retirement plan with company match, subject to plan terms and eligibility
We provide reasonable accommodations for applicants with disabilities throughout the application and interview process. To request, please contact hiring@projectfoodbox.org.