At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.
Job Title:
Property Administrator (Real Estate & Customer Experience Coordinator)
Company:
Prologis
Real Estate & Customer Experience Coordinator – Mt. Laurel, NJ
A day in the life
As a Real Estate and Customer Experience Coordinator, you will support a Customer Experience Team (CET) serving customers across 30 million square feet of industrial buildings in the South/Philadelphia–Central New Jersey markets. Our customers range from leading e-commerce, logistics, and warehouse operations to smaller businesses. You will provide operational and communications support that helps the team focus on customer needs. This role is suited to someone who thrives in a fast-paced, customer-centric environment, balances competing priorities, and responds with urgency to internal and external requests.
Key responsibilities include:
Provide operational and communications support to three Property Managers, also known as Real Estate and Customer Experience (RECX) Managers, and a Maintenance Technician so they can focus on meeting customer needs.
Coordinate with Leasing, Construction, Customer Account Representatives, Essentials, Solar, Energy, and other internal teams.
Assist RECX Managers with customer repair requests; coordinate with the Maintenance Technician and vendors as needed; monitor service tickets in the online portal and keep ticket information current.
Partner with the Customer Account team on customer payment collections and update accounts receivable reports and databases as required.
Process vendor and customer payments through applicable accounts payable platforms. Review and complete coding for RECX Manager approval as required.
Prepare customer documents for distribution, including contact lists, annual payment schedules, and annual reconciliations.
Distribute work notification memoranda to customers.
Prepare vendor contracts for signature through DocuSign and maintain completed contract records.
Receive, route, and follow up on incoming phone calls.
Maintain accurate records for utility meters, lockboxes, fire alarm codes, customer contacts, and other assigned property information.
Follow company property management policies and procedures, applicable codes and regulations, and governmental agency directives. Maintain property records in accordance with legal requirements and company policies and practices.
Complete special projects and other duties as assigned.
Building blocks for success
Required:
At least 3 years of experience in an administrative, customer service, real estate, or related role.
Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with internal and external customers, team members, and partners.
Strong organizational and time-management skills, with the ability to prioritize, meet deadlines, and follow through with a sense of urgency.
Sound mathematical and analytical skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Positive, proactive work ethic and strong attention to detail.
Tact, discretion, confidentiality, and good judgment when handling sensitive matters and documentation.
Preferred:
Valid driver’s license and ability to travel to multiple properties.
Familiarity with systems such as Yardi and Salesforce.
Familiarity with real estate processes and documents, including purchase agreements, leases, and property management…